UPS Reviews and Complaints
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26
ISSUES RESOLVED
5.6K
TOTAL REVIEWS
$1.5M
CLAIMED LOSSES
$1K
AVG LOSS
460K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery
- Customer service agent
Pros
- Tracking tool
- Its just this order i am very upset with ups about
- Tracking our packages
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(29 of 5602 reviews match)
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UPS - Bad service
yes I have contacted them several times. It gets better then worse again. These people are leaving my packages out in the rain. Even out by the mailbox.Some I cannot even carry to my home This is terrible
Review
Service
Ups Delivery Service
Cons
- Where they they leave my packages
Reason of review
Problem with delivery
I live in Brooklyn and I am curious if anyone in the New York area has shared this experience. Three times I have sent a package to other parts of the country and three times these packages have disappeared. Following the UPS tracking number I have learned that they...
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Review
Service
Ups Delivery Service
Cons
- Occasionally disappearing packages
Reason of review
Problem with delivery
Preferred solution
Investigate And Improve Conditions at the work site I described.
Don't *** of UPS
Now a few weeks later I ordered from amazon who uses UPS and my package goes missing in the mail. Now I don't want to order anything from companies that use UPS to ship. Twice in a month my order has been screwed up. Lesson learned don't *** off UPS.
Review
Service
Ups Delivery Service
Reason of review
Order processing issue
UPS - Excellent customer service
RE shipment sent to Mexico for earthquake relief on the 26th of September 2017, I would like to say that the employee I dealth was very polite, helpful and patient. Ronny (that's his name) helped with the packing of the goods and explained nicely that all items had to be checked. In addition, he kindly waited after the deadline as I didn't have all the information required at first. The day before, I dealt with another employee who was also kind and helpful. As the quote on line didn't match the one he was giving me, he explained that it had to do with the dimensions of the package. Thank you, Ronny and his colleague who was at the office the previous day. Name and address supplied.
Review
Service
Ups Customer Care
Pros
- Customer service and app
- Seem like a good service for the most part
Reason of review
Good customer service
UPS - Wonderful service. Great drivers.
Raelene delivered my power washer today (9/18/17). It was very heavy and awkward to move. Using a hand truck, Raelene delivered the heavy box all the way down my gravel driveway, into my back yard. She had a great attitude and went far and above just "delivering". And she took a moment to give all my dogs some love. Even my fearful, previously abused pit bull loved her! She is a great ambassador for your company and a wonderful worker. Her social skills are impeccable. Please tell her how much I appreciate her can-do attitude and friendly manner. Thank you, Raelene. We all hope to see you again.
Review
Service
Ups Customer Care
Pros
- Exceptional delivery personnel
Reason of review
Good customer service
Tags
UPS - On Time with a Smile
I was expecting a large, important delivery. I needed it within a narrow window because I had a very important meeting to attend. After a few back and forths, my request was honored. The Man in Brown rang my bell at precisely the time expected, and with a smile as if he doffed his hat. I can think of many true stories of how UPS has made an everlasting impression in my life starting with childhood. And so, I tip my hat to a great consumers institution, United PARCEL Service, aka, UPS, aka, The Men in Brown. Thank you.
Review
Service
Ups Customer Care
Reason of review
Good customer service
UPS - Helpful and caring
Had to send something back to Amazon. Helped with label and getting additional label with my iPhone. Girls excellent in consumer help.UPS at Agora Drive 5227 in Md.
Review
Service
Ups Customer Care
Reason of review
Good customer service
UPS - Jeremy our man in brown :-)
Just wanted to say we are lucky to have the best delivery guy EVER he goes above and beyond to help us out with packages and parcels every day, he always has a smile in his heart and his face. He is always polite courteous and professional. THANK YOU VERY MUCH JEREMY !!!!!!!!! Just wanted to say we are lucky to have the best delivery guy EVER he goes above and beyond to help us out with packages and parcels every day, he always has a smile in his heart and his face. He is always polite courteous and professional. THANK YOU VERY MUCH JEREMY !!!!!!!!!!
Review
Service
Ups Customer Care
Reason of review
Good customer service
Short Review on December 27, 2016
I think that ups should invest in to getting tracking devices so that if someone gets there package stolen or misplaced they can track and find out where the package.
Review
Ups Standard Delivery Service Review
I'm wondering why two packages approximately the same size 2 pounds 6 pounds are leaving from Tennessee to California one comes here direct the other one heads north and takes a 2000 mile detour how can this happen?why were they not sent together ?when I asked one of your representatives for an explanation believe me it was extremely *** poor!
Review
Service
Ups Standard Delivery Service
Reason of review
Bad quality
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