UPS Reviews and Complaints
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26
ISSUES RESOLVED
5.6K
TOTAL REVIEWS
$1.5M
CLAIMED LOSSES
$1K
AVG LOSS
460K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery
- Customer service agent
Pros
- Tracking tool
- Its just this order i am very upset with ups about
- Tracking our packages
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(126 of 5602 reviews match)
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UPS - We've been left in the dust
We've been a commercial UPS customer for about 20 years now. We spent over $100,000 with them last year. One would think that if we had an invoice being disputed someone would call before sending it to collections. That didn't happen. This was one of our air freight invoices that was partially paid because the bill didn't match the quote. We try to get someone to care, but no one does. It's just amazing to me that a long time customer who always pays on time gets treated like dirt.
Review
Pros
- Usually no issues with shipping
- Daily pick up is reliable
Cons
- Getting someone to care
Reason of review
Poor customer service
Loss
$254
Preferred solution
reinstate our open account
Tags
Resolved
Update by user Oct 23
A neighbor from waaay down the street had it and called UPS themselves!
Update by user Sep 24
After several calls with UPS, I have found their representatives to be very kind and quick with helping me find out what exactly is going on. They were each very helpful. In the end I had to contact...
Review
Service
Ups Delivery Service
Cons
- Missing package
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
UPS - An unpleasant surprise
UPS must be out of their minds. Today I shipped a 14 lb package. I had them put it in a box, add packing material and insure it for $3,000 ship it to Tennessee. $175 . Is that ridiculous or not ?
Review
Pros
- Helpful staff
Cons
- Charged for items i didnt get
- For a co that does handling of pkgs 2 bucks per 100 bucks of val
- Very high pricing 25 dollars for a box 32 dollars to pack it
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
Tags
UPS in Saint Paul, Minnesota - Package shipped the wrong direction
My package was shipped from Lincoln NE. UPS sent it to Indianapolis IN instead. Just as well ordered from China.
Review
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
I brought a 2U 4 NODE HPC cluster into my local UPS Store and chose to have the store pack and ship under the pack&ship guarantee. We purchased additional insurance of $3,850.00 Packing and shipping was over $200.00 Item was received by buyer at destination damaged....
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Review
Service
Ups Claim
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
Update by user May 16
I pray to god that one day that someone finds the boss man that runs this crooked company and puts a bullet to your brain and brings this company to it's knees and I hope I will never have to deal with such a *** ING crooked company ever again But it's like I said this...
Review
Pros
- That mail theft is still a felony
Cons
- Did not say sorry
- Thoroughly unprofessional
- Being given the run around to resolve issue
Reason of review
Poor customer service They just kiss your *** to get you off the phone
Loss
$80
Preferred solution
Full refund
Tags
Update by user Jan 30
After writing review I was contacted by UPS offering to delivery after 7:30PM. They add that there was a GST charge and that was why they could not deliver to gate security. So that is an understandable reason why the delivery was abandoned twice but does not account...
Review
Service
Ups Delivery Service
Cons
- Service and delivery
- Inconvenient and deceitful statement status
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Let the company propose a solution
UPS in Melbourne, Florida - Supremely Disappointed
I spent 60 hrs sculpting a ship from the Matrix & the recipient posted a picture of it in pieces despite the box being covered in FRAGILE. I know the conveyor belts can’t read, but perhaps that should be looked into i.e. policy stating objects marked fragile are never put on conveyors and handled gently by people. It was super glued to the base but came unglued so it was either thrown or dropped a great distance. How can you be a world postal organization if people can’t send fragile objects???
Review
Service
Ups Delivery Service
Reason of review
Damaged or defective
Featured
I ordered four purses from surprise.katespade.com as Christmas gifts. I was initially notified by UPS via email that they would be delivered on December 15th. I received a second email on December 15th saying that delivery was rescheduled for December 17th. I have...
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Review
Service
Ups Delivery Service
Cons
- Empty box delivered
Reason of review
Problem with delivery
Loss
$285
Preferred solution
Deliver product or service ordered
Tags
Regretfully I have to report the outstandingly poor service U.P.S. has been providing to our building at 1735 N. Kingsley Drive, Los Angeles, CA 90027. I self mailed the envelop containing copywritten materials for the purpose of storing it. I mailed in a perfectly...
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Review
Cons
- Very expensive prices for the very poor service
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Let the company propose a solution
Tags
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I'm always surprised that people still order "irreplaceable", expensive items for delivery. There are too many "what-ifs" in the delivery process regardless of whether you use UPS, USPS, FedEx, etc.
I would never have something this expensive shipped. I would buy in person or just not make the purchase at all.