UPS Reviews

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Because iam pissed

2.7
DONT USE UPS i have shipped hundreds of packages threw ups and now i needed a question answered and there automated system dosnt allow you to talk to a live agent i estamate ive spent $20.000 in the last year on shipping freight i will nolonger use ups i will take my services to fed ex

User's recommendation: use fed-ex.

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#3195221 Review #3195221 is a subjective opinion of poster.
Location
Antioch, California

Package not delivered

3.4
Well you sent me a email telling me that my package would be delivered today, well based on that email message I took today off from work. I do understand that things happen and sometimes at no fault of your own doing. So in the future if you're not able to fulfill that requirement how about a 2nd email with information saying that package has been rescheduled for another day or time. James Leach
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#3094679 Review #3094679 is a subjective opinion of poster.
Location
Grand Junction, Colorado
New Reviewer

Where is package

2.6
I did receive my package I received it the next day. The delivery person did not bring the package to my door. It was left near the mailbox area. Not following instructions for the deliveries by taking packages to tenants doors.
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#3035700 Review #3035700 is a subjective opinion of poster.
Location
Kansas City, Missouri
Preferred solution
Let the company propose a solution
New Reviewer

Stolen i 13 pro max phone from amazon delivery in tampa

3.3
When I saw the driver with the delivery, I honked my car honk as I was pulling up to do a hand-off.. He hauled *** real quick with a *** up look in his eyes as I passed him on the sidewalk. He already had dropped the package on my doorsteps. The package had torn tape and felt light, odd I thought but it was addressed to my son. When my son came home from work,he opened the box and asked where was his phone? We reviewed the door camera film.It took him 4 minutes to exit the UPS.truck truck. Is this normal for a small box delivery?

User's recommendation: Don't trust any delivery company and have a door camera!

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#2988545 Review #2988545 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Illegal Tresspassing

3.4
Some Jerk in a white truck delivered a UPS package. He then walked over past my Well Marked &;;;;;;;;;;;;;;; posted NO TRESSPASSING land unlocked the chain then drove over 1/4 block to through the chained fence marked NO TRESSPASSING. I have him photographed by a field camera and wiill prosecute. He could have easily turned around and went the way he came. I confronted him before he left with his illegal act, he was rude obcene with filfthy language and sup off throwing gravel and left the chain down. 9/14 2021 @ 4:30 PM at 690 Ocean Cove Lane Port Angeles WA
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#2873899 Review #2873899 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Apology

DELAYS ON DELIVERY , ALSO THEY TRY TO CHARGE AGAIN TO RE-DELIVERY

3.0
Based on the system I suppose to receive the package TUE 9-7-21 before 7AM Today is Fri 9-10-21, they try to deliver around 7pm This is a normal company, we close 5pm, this is not the first time. Now, they try to charge again to try to deliver. It is their fault, we never get deliveries after 5.00pm No email, no texts. VERY BAD SERVICE. this is not the first time, NOT GOOD thisUse another company

User's recommendation: use another company.

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#2857581 Review #2857581 is a subjective opinion of poster.
Location
Alexandria, Virginia

Undelivered Package

3.3
Package was shipped by Best Buy, made its way all the way to the truck to deliver it, but as soon as he pulls up and sees the stairs he has to climb, driver files it as too heavy to deliver. Now I have to go to the warehouse to pick it up.

User's recommendation: Only so many delivery companies, and fedex is worse.

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#2667850 Review #2667850 is a subjective opinion of poster.
Location
Birmingham, Alabama

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Verified Reviewer New Reviewer

Disgusting customer service

3.0
Try a courier Try a courier who H992363**** What a shower UPS are - customer in Portugal has sent a parcel on 14/05 and it has still not been received. Something like 40 emails sent to UPS UK and Portugal. UPS assert I declined parcel - absolutely incorrect - then they say incorrectly addressed, they have been informed of address multiple occasions. Now they are treating parcel as abandoned and have sent to Coventry. Parcel is in UK and I am in UK and UPS are in UK but they keep H992363****telling me to contact UPS Portugal - done but still they cannot get their act together. It appears the only way forward is legal action.

User's recommendation: Try a company who cares.

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#2662973 Review #2662973 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Re-schedule delivery

3.0
I logged into ups choice and paid additional costs to have my purchased items delivery re-scheduled for a later date. Instead the item was delivered two days ahead original date.

User's recommendation: Be warned.

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#2605594 Review #2605594 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

Tracking a package

3.3
Called Ups and they said pkg was at distribution center. Someone would call me back with why it had not been shipped yet. No one ever called. Today it shows on its way. Dont understand why no one called and why it is taking so long. Process started over a month ago
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#2546557 Review #2546557 is a subjective opinion of poster.
Location
Tucson, Arizona

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Verified Reviewer New Reviewer

Another botched delivery

2.7
Why can they not understand that I work for a living. Please just allow me to have my package held a a UPS store for pickup without charging me more than I paid for shipping in the first place. While I'm here, your phone tree is unacceptable. The only way to get a person is to cuss excessively and slur your words.

User's recommendation: Fex ex just has better options.

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#2537576 Review #2537576 is a subjective opinion of poster.
Pros
  • No pros just cons
Preferred solution
Apology
New Reviewer

Tracking a package

3.4
UPS lost my 2 return packages. They are trying to find them at the distribution center. Supposed to get a call back but none yet

User's recommendation: Use it.

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#2533415 Review #2533415 is a subjective opinion of poster.
Location
Tucson, Arizona

Delayed package

2.6
I was told my package will be delivered by 7 PM yesterday. I have not received it in my tracking status does not know where it is that I would like to know where my packages and why it was not delivered this is a very important package
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#2527467 Review #2527467 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer New Reviewer

2.5
This latest issue is for a motorcycle delivery. It was scheduled for Friday, between 10am and 5pm. So, I take off work, and reschedule things. Now, day of delivery, I get a call, roughly 8:30ish. Oh sir, your package won't make it today, sorry. But we'll reschedule it...
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ID
#2496309 Review #2496309 is a subjective opinion of poster.
Pros
  • Used to be good
Loss
$600
Preferred solution
Deliver the product, undamaged, and compensate me for the delay. And get their act together.
New Reviewer

UPS might have lost my package

2.8
My package was not delivered. According to website, it hasnt left. This shipment was picked up on 4/1/2011
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#2489912 Review #2489912 is a subjective opinion of poster.
Location
Canton, Georgia

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