UPS Reviews and Complaints
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26
ISSUES RESOLVED
5.6K
TOTAL REVIEWS
$1.5M
CLAIMED LOSSES
$1K
AVG LOSS
460K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery
- Customer service agent
Pros
- Tracking tool
- Its just this order i am very upset with ups about
- Tracking our packages
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(323 of 5602 reviews match)
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UPS - If you live in the hood, don't be shocked if you never receive notices or packages
I have been chasing something that was overnighted to me since last week only to find out it has been at an access point the whole time. Because I received no notice it was even there. UPS is worse in poor neighborhoods, just like USPS.
Review
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery
Tags
UPS in Frederick, Maryland - Soooooo unhelpful
Tried as hard as i could to get a delivery date changed 5 days in advance because signature was required and no one wouldbe available. Told too bad, so sad, cant help you. Geez, I'm trying to do UPS a favor and not waste their driver's time. Last time i do that. Let the driver make repeated trips.
Review
This company time and time again has lost, delayed, or completely gotten lost when trying to deliver packages to my address. I am not in a rural area I live in Needles California and while tracking packages I see them bouncing between Phoenix AZ, Ontario CA, Las Vegas...
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Review
Pros
- Seem like a good service for the most part
- Phone customer service
Cons
- Customer service not being able to resolve delivery issues
- Drivers dont care about quality delivery
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered
UPS - Showed product to be delivered at home Depot
Once again UPS never fails. At 3.57 pm it showed Home Depot receiving closed. Really.Tracking said business closed. Lets tell the truth, UPS drivers are either lazy or just don't give a crap. Personally I would never ship UPS. They take way to long to deliver. I perfer FedX
Review
Product
Bug Zapper
UPS - Package sat for a week in Savannah
Package sat in Savannah GA UPS hub for a freaking week, then 3 days after delivery date they transferred to post office. That's a joke. Will not put my customer's items in a *** box again!
Review
Service
Ups Shipping Service
Reason of review
Problem with delivery
UPS in Hammonton, New Jersey - Terrible Store
Mail 5 packages from UPS store 0162 in Southfield, MI all 3 of the packages were 5 days late and one was damaged. Spoke to owner Kyle, who indicated I would get a refund. Never heard from Kyle. Tried contacting Kyle on more than 3 occasions and left my phone number with his employees and Kyle, never returned my call. Not a good store and the corporate office is no better. Never got closure or resolution on this matter. Will use Fedex in the future.
Review
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Price reduction
UPS in Bloomington City, Illinois - I Paid Them $17 To Rob Me
Sent in my Nintendo Switch Joycons and Pro Controller for repair over a week ago, totaling $332. Nintendo confirms they never got them, UPS' tracking only shows that I created the label, yet the lady said it was delivered on 11:54am last Wednesday, which Nintendo confirms is a lie. I was robbed of $332 of my property because I trusted UPS to do their job. I am fresh out of 2 years of college, I don't have the money to replace $332 of my hard earned, yet now stolen goods. $17 and my trust for them to do their job, just for them to rob me. Clap. Clap. Clap.
Review
Service
Ups Two Day Delivery Service
Pros
- Store location
Cons
- Policy
- Theft
- No solution to problem
Reason of review
Problem with delivery
Loss
$349
Preferred solution
Full refund of the total cost of my items shipped, plus the price of my shipping payment
Tags
UPS in Bloomington, Illinois - I Paid Them $17 To Rob Me
Sent in my Nintendo Switch Joycons and Pro Controller for repair over a week ago, totaling $310. Nintendo confirms they never got them, UPS' tracking only shows that I created the label, yet the lady said it was delivered on 11:54am last Wednesday, which Nintendo confirms is a lie. I was robbed of $310 of my property because I trusted UPS to do their job. I am fresh out of 2 years of college, I don't have the money to replace $310 of my hard earned, yet now stolen goods. $17 and my trust for them to do their job, just for them to rob me. Clap. Clap. Clap.
Review
Service
Ups Two Day Delivery Service
UPS in Redmond, Washington - Online system scheduling system for pick up is terriable
UPS online system is not user friendly. And scheduling system is inaccurate and buggy. I had to schedule several times as the system is not updating. Also you can't get to the invoice you've paid online.
Review
Service
Ups Pick Up Service
Reason of review
Order processing issue
Multiple times I have had a package get messed up, delivered to the wrong place or not at all. Before I had the package not delivered and was rescheduled for the next day due to (wrong address) or so they say. It gets dropped off the next day with a new shipment slip...
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Review
Cons
- Ups
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
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