filters
state:
Show
city:
Show
product:
Show
I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
Read more
Anonymous
callyman

They sent my package to a wrong address after I tell them the correct address no return call yet. they are full bag of rubbish.

Anonymous
Anonymous

Driver was very rude to me and felt very threaten by him . I have just lost a family member and did not need his rudeness .he was driving in Newcastle under Lyme staffs . Hea...

#219969
Reply to reviews
My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went: Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment Alejandra Z.: Hi, this...
Read more
Anonymous
Anonymous

already adding UPS my choice message to spam! I don't have time to deal with them. I either receive my item or refund from seller. That's simple.

Anonymous
Anonymous

Typical UPS BS.I have the same situation where I cannot have my package redirected to a UPS Store for pickup.What good is the My Choice membership if you can't redirect packag...

#352844
Reply to reviews
I ordered a TV and it is apparently being shipped via UPS. It was originally scheduled for delivery 12/3 (yesterday), then was rescheduled for today (12/4). My status for my package is now delayed.With the lame *** excuse of we have not yet unloaded the package from...
Read more
Anonymous
Anonymous

I have the same issue. I was supposed to have something delivered today (12/19) by UPS, but last night their tracking system said that the package has been delayed in Portland...

Anonymous
Anonymous

My package has been in San Pablo since 12/11. A week now. Live chat gives no new information. I offered to fly from Florida and unload the truck myself but they didn't think t...

3.5
#565551
Reply to reviews

Highly upset

Ups
#1166086
my package were stolen.on 1/8/18. Whoever was the delivery person left my packages outside in front of my door like seriously. I got a text that my package were delivered but when i got home from work i saw no packages .so i went inside and there were no packages inside my house . i want my packages .or my refund
Comment
Show

UPS is the worst packaging service in the world

Ups
#1167578
1.0
Details
Never arrives on time. Always delays. Customer service sucks. I spent over an hour on the phone and the manager lied to me that they would help, but no help. It was a critical condition. I needed to start medication, but it delayed even though I did 2 days shipping. Just the worst. Never use UPS again.
Comment
Show
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Ups - Lost package

Ups
#1167479
1.4
Details
Ups never delivered my package before Christmas like the tracking said on the date. Had to call where I ordered the package the company sent me a new on after Christmas. No one call me to solve the issue at all. Very disappointed with UPS
Comment
Show
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Speeding ups driver

Ups
#1161847
Going way to fast down a 1 lane gravel road. Called ups to complain 2 times...supervisor called back and argued with me. I have him on my surveillence camera. He said he would talk to him....next day ups came flying by again. Ups....your drivers are careless and reckless....they have no respect for anyone....and ups supervisors lie for the driver. I will get u ups man
Comment
Show
My computer was shipped November 30 from Microsoft and arrived in Mesquite, Tx Dec 4th. As of yet UPS cannot make delivery??? I have checked daily and it seems to be stuck in terminal. I have contacted their Help dept, live chat, and get the usual run around of it...
Read more
Anonymous
Tova

I'm told Tyler Texas has a delivery delay due to weather today 03/11/15I'm right here in Tyler UPS...Weather is overcast but nothing to hold up delivery! ?????

Anonymous
AlwaysWaitingOnUPS

If you are looking at this then you already know UPS has not fixed its business model its now early 2015 and same old same old weather excuses... Yes there are times when this...

#462869
Reply to reviews

Featured

Ups - A nightmare
Ups - A nightmare
Ups - A nightmare
Ups - A nightmare
Ups - A nightmare
My husband ordered a horse seat from Mexico, he paid $1,100.00 plus $300.00 for shipping. When we opened the box the horse seat was completely destroyed. It was like a joke or prank for us. We called UPS to put a claim and they were supposed to pick the package the...
Read more
Anonymous
Random reader

That looks like damage that’s been done by customs looking for drug concealment. It looks like some kind of chisel or flat bladed screwdriver as been hammered into the wooden ...

1.0
#1097779
Reply to reviews
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
I was expecting 4 packages delivered by UPS today. We stayed home all day waiting for them. Daylight came and went and no packages, so I checked my tracking numbers. To my surprise, they were all listed as "delivered." I checked all over the porch. Nothing. ...
Read more
Anonymous
Anonymous

Well, maybe you should shovel your *** driveway, then the driver will put it where it belongs.

Anonymous
Anonymous

maybe you should invest in a snow shovel and some salt and make it safe for a UPS driver to get to your property without sliding on the ice

#478385
Reply to reviews
I paid for two day shipping on December 16 through a UPS store so that Christmas packages could be delivered timely to my family in Georgia. As I monitored their website, I could see that there was an issue. I called and spoke with someone who assured me the package...
Read more
1.0
I liked
  • Big brown used to be a good company
  • When package is delivered on time
I didn't like
  • Anything about my experience
  • Ups customer service
#1161383
Reply to reviews
UPS liars, do not deliver, gives run around.
On Wensday 22 Nov 2017, I get home at 4pm, to my tiny apartment. I am home and within 8 feet of my door until 12 noon the next day (Thanksgiving day), when I leave to take out some trash. I find this UPS notice on my door. It claims I was not home, - I was. it claims...
Read more
Anonymous
Anonymous

"Not the post office, not the Apartment office,"Often times depending on the size of the complex and the time of the year they will drop it off at the front office. When you k...

1.4
I didn't like
  • Driver who is to lazy to deliver package
#1136541
Reply to reviews

Featured

Sick sick sick of UPS
Sick sick sick of UPS
Sick sick sick of UPS
I lost my phone and had a replacemrnt shipped to me for delivery the next day (27th July 2017) with UPS. I tracked my package sat at home and waited patiently (ok impatiently because i needed my device for the following day for a trip out of town). I never left my...
Read more
Anonymous
henry

I knocked on your back door, but you were probably on your porch so didn't hear me

Anonymous
Raj

You should file a case in the consumer courts and take UPS to task and seek damages to the tune of 100 times the price of the phone for mental stress and irresponsible behavio...

1.4
#1080510
Reply to reviews
On November 11th 2017 I made a order for 2 day air shipping of my suitcase from a friends house in Connecticut. It was picked up and meant to arrive in Los Angeles on November 14th. It did not. As I had explained to the UPS representative I was leaving USA permanently...
Read more
1.0
#1165865
Reply to reviews