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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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Anonymous
callyman

They sent my package to a wrong address after I tell them the correct address no return call yet. they are full bag of rubbish.

Anonymous
Anonymous

Driver was very rude to me and felt very threaten by him . I have just lost a family member and did not need his rudeness .he was driving in Newcastle under Lyme staffs . Hea...

#219969
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My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went: Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment Alejandra Z.: Hi, this...
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Anonymous
Anonymous

already adding UPS my choice message to spam! I don't have time to deal with them. I either receive my item or refund from seller. That's simple.

Anonymous
Anonymous

Typical UPS BS.I have the same situation where I cannot have my package redirected to a UPS Store for pickup.What good is the My Choice membership if you can't redirect packag...

#352844
Reply to reviews
I ordered a TV and it is apparently being shipped via UPS. It was originally scheduled for delivery 12/3 (yesterday), then was rescheduled for today (12/4). My status for my package is now delayed.With the lame *** excuse of we have not yet unloaded the package from...
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Anonymous
Anonymous

I have the same issue. I was supposed to have something delivered today (12/19) by UPS, but last night their tracking system said that the package has been delayed in Portland...

Anonymous
Anonymous

My package has been in San Pablo since 12/11. A week now. Live chat gives no new information. I offered to fly from Florida and unload the truck myself but they didn't think t...

3.5
#565551
Reply to reviews
Ups - Claim going on 9 months NOW!!!!
Ups - Claim going on 9 months NOW!!!!
Ups - Claim going on 9 months NOW!!!!
Ups - Claim going on 9 months NOW!!!!
Ups - Claim going on 9 months NOW!!!!
Ups - Claim going on 9 months NOW!!!!
Jan 2018 I submitted a claim to UPS, heres why. My wife was pulling out of our driveway when the UPS driver (Terry Fowts) pulled up. He had a package and stuck it in my wife's back seat of her Yukon Denali. Not knowing what it was she left it overnight for me, so the...
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Anonymous
Anonymous

Nothing but calls. How on Earth do you expect to get anywhere that way ? You must put complaints in writing and serve via Certified Mail return receipt requested. As it stands...

Anonymous
Nony

And how was this UPS's fault? They didn't know the contents of the package. Perhaps the package shouldn't have been left in the car overnight.

#1353677
Reply to reviews
Ups - 4 Out of 4 different Packages Damaged
Ups - 4 Out of 4 different Packages Damaged
Ups - 4 Out of 4 different Packages Damaged
Ups - 4 Out of 4 different Packages Damaged
Ups - 4 Out of 4 different Packages Damaged
Ups - 4 Out of 4 different Packages Damaged
The last 4 packages that have been delivered by UPS have been damaged in 1 way or another. Luckily all but 1 the contents were not damaged. But that one was smashed to the point of the boxes inside were smashed open and contents were laying in the open damaged shipping...
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#1311584
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Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
YOU SMASHED MY £799 Tv with £145 cost and YOUR TAKING NO RESPONIBILITY Well where Do I start Ups collected a top of the range 32" waterproof TV costing me a £145 collection repair and delivery £799 for my tv from the consumer, needed to go back for a slight repair...
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Anonymous
Sebastian

What HO old boy, keep a stiff upper lip ... the collapse of your mental health is too expensive a price to pay over this incident. I worked as a professional material purchasi...

1.0
#1237953
Reply to reviews
My package was due today and it said it was out for delivery. There was someone home all day. No UPS driver came to my apt complex today at all. Obviously no tag was left showing they even came to my door. How can they claim there was an attempt at 6:23pm? ***! Driver...
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Anonymous
VPS

I have had exactly the same problem, except as well as the driver not showing up, the package shows as still being on his truck and no one knows where he is. It's Friday....

Anonymous
Scott

This happened to me today! It was frustrating when I waited for my package to arrive all day and couldn’t do anything else for the specific reason of not missing the delivery ...

#194612
Reply to reviews
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
This was my first experience using UPS to ship a large heavy item and it will be my absolute LAST. First my husband called to describe what we were shipping and get advice on how we could package it. They told him that because it was a heavy cast iron piece, we could...
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1.6
I didn't like
  • Being misled
  • Being dismissed
  • Mishandling of package and refusal to pay insurance claim
#1253618
Reply to reviews
"What if it was a child..." "Well that would be different..." was the response my wife got today from Brian, the cold callous head of the North Umberland UPS terminal here in Pennsylvania after one of their drivers struck and killed our sweet, precious fur baby Bitty....
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1.0
#1323225
Reply to reviews
J Smith Customer Service Representative UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta, GA 30328 Re: Tracking Number 1zOAW 439 03 5086 2573 Dear Mr Smith the following item - which is a oriental rug weighing 147 Pounds and shipped from Austin to Los Angeles...
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1.0
I didn't like
  • Run around and cover up complicit in theft
  • No supervisor to talk too
#1304536
Reply to reviews