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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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81 comments
FelinePlatypus761
#1741541

I know why they have chosen "that" color for their vans. Incredible they're still in business.

Tracker says: delivery at end of day d/m/y You stay home all day! Next day also. NOTHING. You check tracker.

Parcel was sent back to sender upon his request. "Please contact sender." Ok. Sender doesn't know about anything !!! And that's only 1 percent of my bad experiences I had with them.

Truly American to the core though! EXCEPTIONAL

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Review
#219969 Review #219969 is a subjective opinion of poster.
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
Ups delivery driver Tampering with my packages!!!
UPS delivery driver is stealing. He's tampering with my packages. Boxes and packages are being left at my door opened and sometimes re-taped with very sloppy work, as if trying to move quickly. I've also had merchandise missing. This has been going on for almost a year...
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Review
#1553661 Review #1553661 is a subjective opinion of poster.

UPS - Delivery truck dug up my driveway

1.0
Details
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
I saw the whole thing from my window totally done on purpose.The driver backed into my driveway quickly delivered the package ran to his truck and peeled out of my driveway.His supervisor came out wanted to fix damage himself?!I want a professional not a 25 yr. old who is making excuses like he's a new driver.It was stupid reckless behavior pure and simple.This is the kind of people they employ.
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Review
#1636945 Review #1636945 is a subjective opinion of poster.
Cons
  • Too many to list just one
Tags
  • UPS delivery failure
My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went: Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment Alejandra Z.: Hi, this...
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13 comments
Anonymous
#1179272

already adding UPS my choice message to spam!

I don't have time to deal with them.

I either receive my item or refund from seller. That's simple.

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Review
#352844 Review #352844 is a subjective opinion of poster.
1.5
Details
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
My daughter shipped all of her belongings from TX to CO. She purchased three new boxes and packed the items as she has before. When we received the boxes, they looked like they had been crushed. *** in one that had been taped by ups. Two were open at the seam. They...
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1 comment
EtherealSquirrel
#1702834

Just go to small claims court and SUE them .. Get it over with .Monopolies know they can screw consumers all day long with zero consequences

Review
#1555527 Review #1555527 is a subjective opinion of poster.
Featured
UPS - Claim going on 9 months NOW!!!!
UPS - Claim going on 9 months NOW!!!!
UPS - Claim going on 9 months NOW!!!!
UPS - Claim going on 9 months NOW!!!!
UPS - Claim going on 9 months NOW!!!!
UPS - Claim going on 9 months NOW!!!!
Jan 2018 I submitted a claim to UPS, heres why. My wife was pulling out of our driveway when the UPS driver (Terry Fowts) pulled up. He had a package and stuck it in my wife's back seat of her Yukon Denali. Not knowing what it was she left it overnight for me, so the...
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2 comments
Anonymous
#1566299

Nothing but calls. How on Earth do you expect to get anywhere that way ?

You must put complaints in writing and serve via Certified Mail return receipt requested. As it stands, they have 100% plausibility that you never made a peep.

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Review
#1353677 Review #1353677 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Featured
3.3
Details
UPS - My Package from Kate Spade was received empty
UPS - My Package from Kate Spade was received empty
UPS - My Package from Kate Spade was received empty
I ordered four purses from surprise.katespade.com as Christmas gifts. I was initially notified by UPS via email that they would be delivered on December 15th. I received a second email on December 15th saying that delivery was rescheduled for December 17th. I have...
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5 comments
Anonymous
#1616993

I'm always surprised that people still order "irreplaceable", expensive items for delivery. There are too many "what-ifs" in the delivery process regardless of whether you use UPS, USPS, FedEx, etc.

I would never have something this expensive shipped. I would buy in person or just not make the purchase at all.

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Review
#1426932 Review #1426932 is a subjective opinion of poster.
Cons
  • Empty box delivered
Reason of review
Problem with delivery
Loss
$285
Preferred solution
Deliver product or service ordered
Tags
  • Ups Delivered Empty Box
1.8
Details
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
Multiple times I have had a package get messed up, delivered to the wrong place or not at all. Before I had the package not delivered and was rescheduled for the next day due to (wrong address) or so they say. It gets dropped off the next day with a new shipment slip...
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Review
#1572283 Review #1572283 is a subjective opinion of poster.
Cons
  • Ups
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • lied
  • UNHELPFUL
  • Ups Don t Care
Featured
1.0
Details
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
YOU SMASHED MY £799 Tv with £145 cost and YOUR TAKING NO RESPONIBILITY Well where Do I start Ups collected a top of the range 32" waterproof TV costing me a £145 collection repair and delivery £799 for my tv from the consumer, needed to go back for a slight repair...
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1 comment
Anonymous
#1467524

What HO old boy, keep a stiff upper lip ... the collapse of your mental health is too expensive a price to pay over this incident.

I worked as a professional material purchasing agent and expeditor for years ; dozens of situations just like this were my daily bread. Did you properly insure the shipment at its replacement value ? What about any personal property insurance you may carry ?

Regardless, there are times in everyone's lives when we simply lose the match ... tomorrow may be a brighter day.

Review
#1237953 Review #1237953 is a subjective opinion of poster.
Reason of review
Damaged or defective

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts
Featured
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
UPS left 4 packages in the snow at the end of my driveway
I was expecting 4 packages delivered by UPS today. We stayed home all day waiting for them. Daylight came and went and no packages, so I checked my tracking numbers. To my surprise, they were all listed as "delivered." I checked all over the porch. Nothing. ...
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41 comments
Anonymous
#1443099

If you stayed home all day waiting for the ups driver why didn't you clean your driveway so maby he could of drove up your driveway to deliver. So sick of the b.s.

complaints. The delivery people are human too.Do your job and make it safe for them to deliver.

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Review
#478385 Review #478385 is a subjective opinion of poster.
Tags
  • liar