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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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Anonymous
callyman

They sent my package to a wrong address after I tell them the correct address no return call yet. they are full bag of rubbish.

Anonymous
Anonymous

Driver was very rude to me and felt very threaten by him . I have just lost a family member and did not need his rudeness .he was driving in Newcastle under Lyme staffs . Hea...

#219969
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My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went: Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment Alejandra Z.: Hi, this...
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Anonymous
Anonymous

already adding UPS my choice message to spam! I don't have time to deal with them. I either receive my item or refund from seller. That's simple.

Anonymous
Anonymous

Typical UPS BS.I have the same situation where I cannot have my package redirected to a UPS Store for pickup.What good is the My Choice membership if you can't redirect packag...

#352844
Reply to reviews
I ordered a TV and it is apparently being shipped via UPS. It was originally scheduled for delivery 12/3 (yesterday), then was rescheduled for today (12/4). My status for my package is now delayed.With the lame *** excuse of we have not yet unloaded the package from...
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Anonymous
Anonymous

I have the same issue. I was supposed to have something delivered today (12/19) by UPS, but last night their tracking system said that the package has been delayed in Portland...

Anonymous
Anonymous

My package has been in San Pablo since 12/11. A week now. Live chat gives no new information. I offered to fly from Florida and unload the truck myself but they didn't think t...

3.5
#565551
Reply to reviews
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
Ups smashed my £799 TV plus £145 cost taking no responsibility
YOU SMASHED MY £799 Tv with £145 cost and YOUR TAKING NO RESPONIBILITY Well where Do I start Ups collected a top of the range 32" waterproof TV costing me a £145 collection repair and delivery £799 for my tv from the consumer, needed to go back for a slight repair...
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Anonymous
Sebastian

What HO old boy, keep a stiff upper lip ... the collapse of your mental health is too expensive a price to pay over this incident. I worked as a professional material purchasi...

1.0
#1237953
Reply to reviews
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
This was my first experience using UPS to ship a large heavy item and it will be my absolute LAST. First my husband called to describe what we were shipping and get advice on how we could package it. They told him that because it was a heavy cast iron piece, we could...
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1.6
I didn't like
  • Being dismissed
  • Being misled
  • Mishandling of package and refusal to pay insurance claim
#1253618
Reply to reviews
My computer was shipped November 30 from Microsoft and arrived in Mesquite, Tx Dec 4th. As of yet UPS cannot make delivery??? I have checked daily and it seems to be stuck in terminal. I have contacted their Help dept, live chat, and get the usual run around of it...
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Anonymous
Tova

I'm told Tyler Texas has a delivery delay due to weather today 03/11/15I'm right here in Tyler UPS...Weather is overcast but nothing to hold up delivery! ?????

Anonymous
AlwaysWaitingOnUPS

If you are looking at this then you already know UPS has not fixed its business model its now early 2015 and same old same old weather excuses... Yes there are times when this...

#462869
Reply to reviews
FOR YEARS I HAVE BEEN HAVING THE SAME PROBLEM WITH THE CARRIER LEAVING MY PACKAGES IN THE HALLWAY OF A 6 UNIT BUILDING WHICH I LIVE ON THE SECOND FLOOR I HAVE SIGNS ON THE INSIDE OF THE DOOR OVER MY MAIL BOX AND UNDERNEATH IT EACH ONE STATES ( TO ALL SERVICES UPS,FEDX...
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1.0
I didn't like
  • Never give a resolution
#1287576
Reply to reviews
UPS - "insufficient packaging" AGAIN
UPS - "insufficient packaging" AGAIN
First off, my item in question was an extremely expensive industrial machine, that is now completely totaled, and unsellable. Every single surface was damaged beyond compare, and the machine itself it warped, as if it were dropped numerous times. They not only denied...
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Anonymous
Jessica

That is clearly insufficient packaging, you should contact your shipper. They are at fault, not the carrier.

2.1
#1266839
Reply to reviews
My package was due today and it said it was out for delivery. There was someone home all day. No UPS driver came to my apt complex today at all. Obviously no tag was left showing they even came to my door. How can they claim there was an attempt at 6:23pm? ***! Driver...
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Anonymous
Anonymous

I love how there was an ad across this for FedEx shipping

Anonymous
Vishal

It happened to me as well.

#194612
Reply to reviews
I hand-delivered a UPS Letter for 2nd Day delivery to a UPS center (not a 3rd party affiliate). It was never delivered, and the status on the tracking number was somewhat confusing. After more than a week, I called UPS, spent almost an hour on the phone, was...
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1.3
I liked
  • Convenient location
I didn't like
  • Excessive time on hold
  • Lost package
  • Failure to deliver
#1297521
Reply to reviews