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UPS in Hopkinton, Massachusetts - Never use drop boxes - Drivers can steal packages

1.0
Details
I dropped a labeled package in a UPS box and it was never scanned. I suspect the driver stole it because the box was clearly an iPhone being returned to Sprint. UPS won't allow me to start a claim because it was Sprint who created the label. Sprint refuses to file a claim because it was never scanned. Now I'm stuck with paying for the phone because some dishonest *** stole it. Wtf
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Review
#1705988 Review #1705988 is a subjective opinion of poster.
Service
Ups Claim
Cons
  • Drivers steal packages and management does nothing about it
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
Tags
  • Ups Drop Boxes Are Not Reliable

UPS in Milwaukee, Wisconsin - Worst service ever drivers do not care neither does staff

1.0
Details
UPS - Worst service ever drivers do not care neither does staff
UPS - Worst service ever drivers do not care neither does staff
I have more trouble with ups than any other delivery service! I have ups my choice but the drivers do not read directions! They throw them in an unsecured area ! Totally inappropriate! I take usps smart post or fed ex or usps any day over ups! Company and staff sucks!
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Review
#1664814 Review #1664814 is a subjective opinion of poster.
Service
Ups Claim

UPS - Delivery truck dug up my driveway

1.0
Details
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
I saw the whole thing from my window totally done on purpose.The driver backed into my driveway quickly delivered the package ran to his truck and peeled out of my driveway.His supervisor came out wanted to fix damage himself?!I want a professional not a 25 yr. old who is making excuses like he's a new driver.It was stupid reckless behavior pure and simple.This is the kind of people they employ.
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Review
#1636945 Review #1636945 is a subjective opinion of poster.
Cons
  • Too many to list just one
Tags
  • UPS delivery failure

UPS - Worst experience ever

1.0
Details
UPS - Worst experience ever
I ordered a $15.00 book from amazon. Instead of leaving package inside my gate- which is how all my packages are delivered- driver left a sticker saying signature required. I confirmed with amazon that they did NOT require signature. I signed back of UPS slip authorizing them to leave package and absolving them of responsibility. Instead of leaving package the next day the just added another sticker to my gate. So I spent hours navigating their automated service, finally spoke to someone who said I would receive a call from local delivery center within an hour. Never received call. Then I used their robocall service. I waited for 3 hours and never received call. I called customer service again. Zero steps forward and 6 steps back. No one was helpful. No one tried to be helpful. Unbelievably poor service.
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Review
#1634240 Review #1634240 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Behavior and attitude of almost all staff
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • haughty service
  • Lack Of Delivery
1.1
Details
UPS - Disgraceful service
UPS - Disgraceful service
They dont even deserve one star. They should be put out of business. I sold a brand new never used washer on Ebay and sent it with ups, worst decision of my life! The driver that they sent was a little old man who had to stop and take his inhaler (even though my...
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Review
#1628996 Review #1628996 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Poor delivery and poor customer service
Reason of review
Damaged or defective
Loss
$240
Preferred solution
Full refund
Tags
  • Ups Damaged Shippment
  • Ups Damaging Parcel
  • Is Ups The Worst Delivery Company
  • Bad Experience With Ups
Featured

UPS - Mental case driver

1.0
Details
UPS - Mental case driver
My driver is insane . He was unloading a toilet as he picked it up you could hear the broken glass in the box so i rejected the shipment . The next day he delivered the same broken toilet when nobody was looking just like a sneak . What kind of person dose this ? A sick mentally disturbed person , a dishonest person , a sneaky person . Then i call the main office to let them know they have a nut working for them and they never called me back . I don't want this driver on my property because he is a bad person.
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Review
#1624415 Review #1624415 is a subjective opinion of poster.
Pros
  • Havent gone postal yet
Cons
  • Sneaky no good weasels
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

UPS in Vernon, Connecticut - Undelivered and now unusable.

1.0
Details
UPS - Undelivered and now unusable.
Shipped out an envelope for 17.00 - came back looking like it was run over 600 times. Won’t reimburse me - transferred me 5 times and told me it’s not their fault. Document inside was ruined - must be re notarized and reprinted. Never again UPS / I am horrified by your customer service and lack of commitment to quality.
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Review
#1605138 Review #1605138 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Disregard for customer
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
1.8
Details
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
Multiple times I have had a package get messed up, delivered to the wrong place or not at all. Before I had the package not delivered and was rescheduled for the next day due to (wrong address) or so they say. It gets dropped off the next day with a new shipment slip...
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Review
#1572283 Review #1572283 is a subjective opinion of poster.
Cons
  • Ups
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • lied
  • UNHELPFUL
  • Ups Don t Care

UPS - This driver should get a new job

UPS - This driver should get a new job
Really just throw it up on the deck. Some people have security cameras. In my package was a glass item. Jerk.
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Review
#1557702 Review #1557702 is a subjective opinion of poster.

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

Compare UPS to

Fedex
Fedex
5055 reviews
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UPS - Crushed box

UPS - Crushed box
UPS - Crushed box
UPS - Crushed box
An item arrived today. Good thing that keyboard is "indestructible"
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Review
#1556729 Review #1556729 is a subjective opinion of poster.