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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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81 comments
FelinePlatypus761
#1741541

I know why they have chosen "that" color for their vans. Incredible they're still in business.

Tracker says: delivery at end of day d/m/y You stay home all day! Next day also. NOTHING. You check tracker.

Parcel was sent back to sender upon his request. "Please contact sender." Ok. Sender doesn't know about anything !!! And that's only 1 percent of my bad experiences I had with them.

Truly American to the core though! EXCEPTIONAL

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Review
#219969 Review #219969 is a subjective opinion of poster.

UPS delivered open boxes with missing items

1.0
Details
The box stated computer equipment. First time it was delivered both sides of the box was opened and four items were missing so I sent it back to Amazon. Second time it was delivered again both sides of the box were open and two items were missing. Had a horrible experience with Amazon to return again. Called UPS and could not even put a complain in about the delivery or why a driver would drop off an obviously opened box twice. UPS is the worst
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Review
#1681904 Review #1681904 is a subjective opinion of poster.
Cons
  • Cannot trust drivers to deliver packages
Reason of review
Poor customer service
Loss
$1
Preferred solution
Look for the missing legs to the monitor riser in the truck and get rid of the driver who delivered opened boxes

UPS in Palm Harbor, Florida - Where is my package?

The apartment number was missing off my package, I would never have known if I didn't check I was never notified there was a problem with delivery. I called and of course you outsource your calls to a foreign country. Well the man I spoke with told me the package would be delivered today, guess what it's not here. I called again tonight and was told tomorrow so my granddaughter stayed home from work today to wait for a package that never came. So should she miss another day if work just in case this person spoke with is correct and if not how many days should she sit home and wait. Very poor customer service. Nancy Higham 385-900-0753
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Review
#1681742 Review #1681742 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
We live in a mobilehome park and the road speed is set 10 MPH for all vehicles. Everyday it seems the UPS driver or drivers speed well over the posted speed limit. Today he/she flew by my space well over the posted limit and I estimate to be at least 40 MPH and I could...
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Review
#1681023 Review #1681023 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • dumb driving

UPS - Package is missing right where I shipped it!

1.0
Details

Update by user 2 days ago

I finally spoke to "Carol" and she claims UPS doesn't leave the phone off the hook and that they are "Short-staffed"....B.S. That is no reason to lose a package that I shipped.

She tried to put it all on me saying it was a tiny package when it wasn't. It was around the same dimensions as the other package that got delivered in New York today! They don't take any responsibility and try to blame the customer.

Not a good place to ship packages. I may have to use USPS registered mail!...

Original review posted by user 2 days ago

I am the shipper, and I shipped a couple of packages Friday, October 11. One of them made it, but the other one going to Phoenix, never left the customer center. I filed a complaint against them with the Better Business Bureau, just today, October 14. I've tried calling them. I know their local number. They have since left their phone off the hook. They KNOW they're in big trouble... The customer service is sub-par, too.
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Review
#1679828 Review #1679828 is a subjective opinion of poster.
Cons
  • Lose or steal packages
Reason of review
Package is lost or stolen Never left building
Loss
$100
Preferred solution
Full refund

UPS in Allen, Texas - NOT RECEIVING PKGS AT MY DOOR.

I AM A SENIOR CITIZEN WHO IS HANDICAPPED AND WITHOUT A CAR SO I CANNOT PICK UP THESE PKGS.
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Review
#1678522 Review #1678522 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS in Kuala Lumpur, Kuala Lumpur - WORST EXPERIENCE

Received an email stating that my parcel would be delivered today But by the end of the day NO ONE CAME TO DELIVER ANYTHING TO MY DOORSTEP WHAT’S WORSE???? tracked my parcel later and found out they’ve missed out my house and I had to call for second delivery WITHOUT RECEIVING ANY INFO NOTICE
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Review
#1677279 Review #1677279 is a subjective opinion of poster.
1.0
Details
I sent a request to UPS asking that my packages be delivered directly to my door, rather than being left at the leasing office at my apartments. I have recently become disabled, not able to drive and use a walker, so not able to pick up my packages. They immediately...
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Review
#1676624 Review #1676624 is a subjective opinion of poster.
On Sat 9/28/19 he left 5 boxes of 70 kilos of goods from Agent in China on the porch in a black neighborhood. He forge my name (Walls)& Signed 9/27 which is Friday. That was a lie, he came on Saturday 9/28 @ 4,pm. According to the neighbor that saw him & Allerted me....
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Review
#1674953 Review #1674953 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
never order anything that the only delivery company choice is ups, you simply will never receive the item, and they will lie everyday that they will deliver the item but never will try to deliver it even once and you will miss work everyday over and over again waiting...
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Review
#1673357 Review #1673357 is a subjective opinion of poster.
Cons
  • Never even once try to deliver the package
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

UPS in Tucson, Arizona - Tracking my card

4.3
Details
Hello can yiu help me track my card plz
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Review
#1671750 Review #1671750 is a subjective opinion of poster.