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For the second time in two months, UPS has lost a package going to our Houston office. It had both payroll and vendor checks in it. We called to see if they had located the package but they hadn't in two days. Had to void all of the checks and reissue them. Considering...
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1.3
I didn't like
  • Delivery service
#1305568
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My package arrived in my city in the early hours of Friday July 13, 2018. Delivery was scheduled for That Friday July 13, 2018 by end of day. There was a duty fee which I paid online to ensure a smooth delivery. Everything was great, all was well. At 12:34 on Friday...
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1.0
I didn't like
  • Pathetic customer service
#1305344
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My child goes to a summer program at Newington Elementary school. I'm sitting in car rider line in the front of the school and a driver pulls up behind me as I'm getting out the car to take my son inside the building to go use the restroom and he tells me to pull up. I...
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#1304756
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J Smith Customer Service Representative UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta, GA 30328 Re: Tracking Number 1zOAW 439 03 5086 2573 Dear Mr Smith the following item - which is a oriental rug weighing 147 Pounds and shipped from Austin to Los Angeles...
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1.0
I didn't like
  • No supervisor to talk too
  • Run around and cover up complicit in theft
#1304536
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I have ordered many many times from Amazon. I ordered a case of Bega cheese $134 a case from Walmart on 1 day and Amazon the next. The Walmart order was delivered Wednesday, 07.11.2018. An email from AMAZON said my bega cheese would arrive on Thursday, 07.12.2018 ....
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1.0
I liked
  • Respectful but useless customer service staff
I didn't like
  • Refund policy on their incompetance
  • Failure to perform
  • Unrelaible tracking website
#1303086
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O7/12/2018. Time and time again I have contacted UPS about leaving packages beside my mailbox or leaning against the fence. I was told numerous times it was because of the gate, I have no gate I have no outside dogs, my driveway is clear these are lame excuses for lazy...
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2.2
Tucumcari, New Mexico
#1303003
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This past Wednesday, a package arrived at my door that had been incorrectly delivered to my address. That day, I called the UPS 800-number and told them about the situation. They told me someone would pick up the package the next day (Thursday). On Thursday, when the...
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3.0
I liked
  • Phone representatives being courteous
I didn't like
  • Rude representatives in store
  • Different answers from different reps
#1302990
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My package was suppose to be delivered today (up to 8 p.m. tonight). In the afternoon I checked my amazon email and it said driver attempted to make delivery...knocked on door, no one home so he couldn't get a signature. WE WERE HERE AT THAT TIME!! My house is small...
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#1302920
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I dropped off a box at my local UPS facility on 6/4/18 to be delivered to a repair facility in Texas. Tracking said it would get there on 6/8/18. It did not I have called, emailed, twitter private messaged them at least a dozen times, each time was apologized to,...
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1.1
I didn't like
  • Packages do not get delivered according to protocol
#1302692
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Don't send anything that has to go through this hub in Portland Or. This is the worst customer service. They lose packages and say sorry we cant find it. case closed. Well guess what, it didn't disintegrate. It is somewhere. this was daughter's birthday present. Cry...
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I didn't like
  • Customer service not being able to resolve delivery issues
#1301902
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