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Ordered food for my son's birthday celebration from Omaha Steaks. Paid extra to have it sent on a Saturday. UPS did not deliver it on Saturday, was told they, "could not find it", but they were sure it was, "on one of their trucks". They told us it would be delivered...
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2.1
I didn't like
  • Loss of my package
  • Loss of package
#1404802
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Expected delivery date was nov. 14 2018 & didn’t receive it till the 16th. First off this is the second package they messed up on. The first one was about a couple of weeks ago. I shipped it by express to receive it quickly instead of using the striking postal service....
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1.0
#1403131
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My packaged was supposed to be delivered on 15/11/2018 but there was no sign of it and I called up UPS Singapore Customer Service at 2100, only to be told package has not been cleared by Customs. They were supposed to call me and provide an update on 16/11/2018 1000....
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1.0
I didn't like
  • Poor delivery practices
#1401426
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Package sent to the wrong place; not dropped off at all?; returned to sender? And many other issues not the fault of the sender or the customer. Guess what....there is no complaint procedure. If you work there, you are not held accountable for nothing! NOTHING! You can...
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1.0
#1400463
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Despite instructions to deliver to a "side entrance" driver ignored instructions. Driver stated delivered to "front" yet no package in business up front! No way to contact driver by UPS so there is nothing for me to do except wait till tomorrow and hope that the "gift"...
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#1399856
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8:30 AM November 9, 2018 on 270 West bound at 23 North Idiot UPS drive decides he is going to miss his exit so he stops in middle lane. Cuts nearly 90 degrees across 2 lanes of traffic causing other to stop in their moving lane of traffic to make his exit (past the...
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#1396857
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This is not the first time this has happened. I was waiting for a overnight check for $2,000 recently, 11/18. The driver left it at the wrong address. My neighbor. I just happened to see the driver come up to the property. He came and went without ringing my bell. I...
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1.2
I didn't like
  • Delivery
  • Delivery and customer service
#1393505
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Ups - How are they still in business???

If I could give UPS less than 1 star, I would! Incompetent drivers, incompetent customer service reps, their ENTIRE staff is incompetent people. Their automated tracking doesn’t even update and employees don’t scan packages, making it essentially useless. Take your business to USPS or FedEx!
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1391139
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consistent for sure, 1 package over ten thousand value, signature required signed by driver and left on stoop in Crownsville, issue in Severna park, package delivered 3 times, unable to get through on phone, hung up on twice, package returned and resent usps. Easton is...
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#1389552
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UPS and other shippers should have the ability to allow the recipient of the package to UPGRADE shipping speed. For example, a RECIPIENT would enter the UPS tracking number and be presented with the ability to PAY an additional fee to have the package delivered faster....
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4.0
#1388499
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