UPS Reviews and Complaints
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Customers don't like
- Poor customer service
- Delivery
- Unethical business practices
Customers like
- Tracking tool
- Tracking our packages
- Its just this order i am very upset with ups about
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UPS - Failure to process damage claim properly
Shipped insured piece of musical equipment. When reaching destination, item was damaged. Buyer and seller have been trying to get UPS to resolve claim for 1.5 months with still no payment as of 1/20/2019. Will never use UPS again. Findings from corporate: 1) Instrument not packed properly 2) Damage claim protocols not followed by receiving or sending UPS Stores. 3) Owner of sending UPS Store abdicated responsibility and allowed subordinate inexperienced clerks to manage claim. 4) Once complaint submitted to corporate, owner of sending UPS Store appeared to retaliate by obstructing and delaying payment 5) Item shipped 12/8/2018, Damage reported 12/14/2018, claim approved for payment by corporate 12/22/2018, still awaiting payment ($1,000) on 1/20/2019. Owner of UPS Store, 17 Jct. Drive, Glen Carbon, Illinois, Jerome Kellerman refuses to return calls to me on status.
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First its work related and then personal. I am the payroll coordinator. The payroll administrator who cuts the checks sent a paper check through UPS. Although the check was coming to a business, and their site says that the delivery will be made before the business...
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Order from Amazon, due to arrive 1/15. UPS claims package was delivered with note "Met Customer Man." No package was delivered as no one was home at the time claimed. Called UPS late 1/15. Said they elevated to "level 2", would call me at 11 am on 11/16 and driver...
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I didn't like
- Poor customer serivce
- Lack of ownership and responsibility
UPS - 3 strikes
the last 3 packages were claimed either delivered or missed you I was always here, never could they have missed me. 2 of my packages claimed delivered never were.
I liked
- Respectful but useless customer service staff
I didn't like
- Do not deliver as scheduled
- No ringing of doorbell
UPS - Bad service
yes I have contacted them several times. It gets better then worse again. These people are leaving my packages out in the rain. Even out by the mailbox.Some I cannot even carry to my home This is terrible
I didn't like
- Where they they leave my packages
UPS - Delivery service
I've used UPS for several years and they are one of the most efficient companies I have dealt with for many years.
UPS - Incompetent as usual
My package was 45 minutes away 17 hours ago. I could have driven there and got it by now. Took today off work to be here when it was supposed to be delivered. This is not the first time this has happened.
Wow so many complaints and yes I have a big one too. My package was suppose to be delivered on December 6, 2018 but never was. I believe the UPS delivery man stole my package too. A neighbor right down the street catch the UPS delivery man on her RING video walking up...
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UPS - Not too big on customer service
I have had ongoing problems with them and Amazon leaving packages with neighbors or at vacant apartments. I live in a subdivided house and my unit is at the back , clearly identified. They have been told numerous times how to walk down the sidewalk to find last 2 apartments. The thing I'm pissed about is that when I call, I get bogus answers and nothing changes . Now I have to spend money for a sign telling delivery people to Walk Down the Sidewalk to Rear of house! 
I liked
- When package is delivered on time
I didn't like
- Tracking system is inaccurate and meaningless
- Being lied to about my shipment
Similar to UPS
This company really screwed up. I was supposed to receive a delivery on Christmas Eve which was a gift for my son. I knew I probably would not be around so I notified you on FB and arranged to pick it up at the store near me. I showed up there at 1pm and the clerk...
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I too had a package stole that I sent to my son. I know it had to have been stolen as the record shows two delivery attempts, than poof! I also, am going to file a police repo...