UPS Reviews and Complaints
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Customers don't like
- Poor customer service
- Delivery
- Unethical business practices
Customers like
- Tracking tool
- Tracking our packages
- Its just this order i am very upset with ups about
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UPS - Poor customer service, empty promises, unreliable
My company expedited a product we needed for one of our clients. We needed the product delivered by Wednesday, and the tracking said it was out for delivery that day, but it never arrived. The next day, in a panic, we contacted UPS customer service and they PROMISED that it would for sure be delivered that day, Thursday. The tracking said it was out for delivery again but it never arrived. Today, Friday, TWO DAYS AFTER WE NEEDED THE PRODUCT AND PROMISED IT TO OUR CLIENT, it still hasn't arrived. Upon contacting Customer service again today, they only apologized, then closed the chat, without explanation or assurance of the product being delivered. I guess I'll never see the shipment, or my now furious client, ever again.
Company wrote 0 private or public responses to the review from 2 days ago.
UPS - Hire Dedicated Employees
This week, your UPS driver came up to my porch to deliver two parcels. He hesitated then drove off to my driveway entrance which was about 50 yards away. This is where he left the two parcels next to the road. By luck, my wife found the parcels before someone else did. Just want to share this story with others. *** *** delivery employee.
Company wrote 0 public responses to the review from 2 days ago.
UPS - No Delivery Severe Weather
Package scanned at Greensboro facility at 5:37 AM on 12/12 for scheduled delivery 12/13 in Charlotte NC. When I checked the tracking on the 13th, I was surprised to find that the delivery was delayed due to severe weather!!! Its sunny and 44 degrees out, and almost the same 92 miles away in Greensboro. When Icalled UPS and waited 10 minutes to talk to a person, she could not explain the severe weather, only that the delay was initiated by the driver. Not acceptable by any means, I usually have an option on purchases, and always use Fedex. This was not my first poor experence with UPS
Company wrote 0 public responses to the review from Dec 13.
Product
UPS - Late package
Late as *** the package tracker is a lying *** wipe and obviously nobody working in Richmond gives a *** about the working man waiting on parts because I’m three days late now and it’s the same answer every day. Be on the truck tomorrow. Those *** are apperantly talking about a different truck from the one I see because I’m still empty handed but they delivered my toothpaste I ordered yesterday.
Company wrote 0 public responses to the review from Dec 12.
Package was misdelivered and someone who is not me, signed for it. When I contacted UPS Corporate about a pattern of mishaps lately in my area, they took the persons name off of the Tracking Proof and just indicated Delivered so the shipper would be responsible for a...
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Company wrote 0 private or public responses to the review from Dec 11.
Product
UPS - Delivery Da
With all the stolen packages you hear about in the media, my very large and expensive package was delivered to my mail box on the street curb. can't be any safer than that. Da.
Company wrote 0 private or public responses to the review from Dec 11.
I order a pair of boots off eBay deliver by UPS. UPS lied and said postal services deliver it to my address. Call you UPS and they told me they can't refund or replace package since it was turn over to the postal services. Postal services is blaming UPS. I paid for a...
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Company wrote 0 public responses to the review from Dec 11.
My wife ordered some stuff from an on line retailer. Got an email alert that items were delivered to the house at 3:45 PM. We had been home all afternoon and never heard anyone so a few minutes after the reported delivery I saw the email. Went outside to see if the...
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Company wrote 0 public responses to the review from Dec 11.
Product
Delivery due dec 7. 2018 by days end. Never heard from them Friday,Sat, Sunday or Monday. Finally the tracking site indicates at 1:20 pm Monday that the package is not being delivered until the reciever (me) authorizes brokerage and delivery payment. I call immediately...
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Company wrote 0 public responses to the review from Dec 10.
Product
Similar to UPS
My Walmart.com account was hacked. A fraudulent charge was done on my account. When I got the email about the charge, I called UPS for them to hold the item at their location b/c Walmart said it was too late for them to cancel the order. So, I was going to return the...
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Company wrote 0 private or public responses to the review from Dec 10.
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That’s interesting! My daughter is having the exact same issue. However, when I personally called UPS and requested proof of delivery to the post office, the customer service ...
Packages not delivered properly by the post office seems to be rather common. You need to contact the sender and request a replacement or a refund if you didn't use a credit c...