UPS
UPS Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS has 1.5 star rating based on 2926 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend UPS to a friend or colleague.
- Rating Distribution
Pros: Tracking tool, Tracking, Respectful but useless customer service staff.
Cons: Poor customer service, Customer service, Delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS has 1.5 star rating based on 2926 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend UPS to a friend or colleague.
- Rating Distribution
Pros: Tracking tool, Tracking, Respectful but useless customer service staff.
Cons: Poor customer service, Customer service, Delivery.44% of users think that UPS should improve its Customer Service.
41% of users say that they won't use UPS in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use UPS", "Avoid UPS- use DHL or Fedex", "Don't use UPS. They don't keep a promise!", "Be careful", "Do not let them park in front your driveway when delivery to your house or neighbors.".
Most users ask UPS for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top UPS Reviews
"I have zero faith in mailing services for care that was put into my package worth over 350$ then all the attendant had to was well you get 100$ back very sad"
I mailed an expensive pair of sunglasses, costing $350, and other items with UPS to my daughter. However, they damaged the package and threw it away, I was...
O Fallon, Missouri
Ups Ups UpsUpsUps
I Not Open shipping account In not Open Shipping account I Not Open Shipping account I Not Open Shipping account
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Verified Reviewer |
Denver, Colorado
Parking and driving to fast in neighborhood.
I having an issue with the drivers stoping in front of my driveway here in Lakewood co. When the delivery is being done someone needs to address this issue.
it is not legal to park in front of driveway here in Colorado in case of an emergency vehicle that needs to get to property like fire or ambulance.
I have asked the drivers not to park in front of my driveway time and time again with one driver saying he is a commercial vehicle and can park anywhere he wants. This is not true, I have a medical condition and need access to my driveway at all times just in case.
If you please can put this in a company wide letter letting all drivers know this it would be very much appreciated. I do understand that they need to make deliverys as quick as possible but at what cost. Also let them know that the speed limits in all housing tracks are 25 mph that seems to also be ignored.
If a child is ever hit and killed it would be a tragedy at both ends.
I hope you agree. If you have kids or grandkids Im sure you will.
All I can say is slow down.
And please dont park in front of my driveway.
Thanks for your time.
Dale Thibedeaux
9705 W. Iowa dr.
Lakewood, col.
User's recommendation: Do not let them park in front your driveway when delivery to your house or neighbors.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri
Please note that the only remedy ever sought for UPS violating federal public acvommodation laws, this customer's contractual rights and calling the police in bad-faith (based on racial stereotypes) was an apology. And despite the video, below, and the franchisee's own security video, no apology was provided by Store #4249.
Nor did UPS Corporate give any explanation for why this store and its employees were not held to account either.
What a way to do business. .
Only response that was ever received from UPS was the following, which was a promise by Store #4249's to respond. No response was ever received (February 27, 2024, 6:29 PM). See full text below:"I am the owner of this store and just saw all these emails and will read them after work and get back to you tomorrow by 3pm CST.Thank you,Your store associatesThe UPS Store 424981*-***-7411**** Central St, Kansas City MO 64112"
UPS is being asked to correct, retrain and sanction "Gavin" and the seemingly illiterate UPS employee that works with him. This request, and its related official complaint, rose from an attempt to send a package around 1:35pm CST at a UPS Store (4741 Central St., Kansas City, Missouri 64112). I have done lots of business with UPS and rarely had my legal rights violated in these unforgivable ways, never been told to leave a UPS store nor had UPS security/local police called by an employee who that was not even part of the transaction/cannot read.
- Good hours
- Maverick franchisees
Preferred solution: Apology
User's recommendation: Call UPS Corporate About Unlawful Activities
Lol you made yourself look like a doofus
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Verified Reviewer |
Midland, Michigan
They keep sending my packages back to sender.
I ordered a Halloween item from Halloween.com. It used to be a good store as they keep their word when shipping their items.
I had ordered 3 items from them in the past and received them with no problem. It's not the store I have a problem with, it's their shipper, UPS.com. They only let the package go to Ohio then they ship it back to the seller. Then when you confront them about it, they claim that they already sent it to USPS.com.
Funny, USPS doesn't have it as it says on their tracking website.
Status: Still waiting to receive package. Make that company stop shipping packages back.
User's recommendation: Be careful on shipping when ordering online,if it's from UPS you might not get your order.
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Resolved: UPS is subcontracting USPS to do deliveries
Issue has not been resolved. The issue is that when you take a package to UPS for shipping and handling it should not be given to USPS.
You are paying UPS for a service that you are not getting from them.
If they do not plan on delivering your package for any reason they need to inform you of that before you pay them. You need to be informed IF the package is given to USPS and you need to be told that USPS can destroy your package with no explanation given to you.
Both UPS and USPS claim that they are not responsible for covering the cost of undelivered or damaged items. UPS is now functioning as an unnecessary middleman. UPS is more expensive than USPS. So, why are we paying for UPS to deliver packages that they are giving to USPS?
The excuse given to me was that UPS couldn't find my street when, in fact, it's one of the longest streets in this city. It stands out like a sore thumb on a map and is hard to miss. Doesn't UPS have GPS? This is clearly a lie.
EXPERIENCE 1:
I purchased an item from Garrett Wade.
I requested a return and was given a UPS label. Because the package came with both UPS and USPS labels I personally handed the return package to my postman who said that was no problem as there is a UPS bin at the post office. He would place it there and UPS would return the package. After 2 weeks I had not gotten notice of the return and checked UPS tracking which transferred me to a USPS tracking which stated that the package was "destroyed" by USPS.
I went to the local PO to inquire about it and was told that "the US PO does not destroy packages" and was given a 1 800 number to call. Upon calling I was told "USPS DESTROYS PACKAGES ALL THE TIME." The box may have gotten wet and if so we would destroy it. But when I asked for the precise reason for destroying the package they would not answer. After a week of back and forth phone calls to GW customer service and reminding them that UPS insures all packages up to $100 they refunded my money.
EXPERIENCE 2:
Another package from GW was stated to have been delivered to my home but I had not received it.
GW said that USPS delivered it but upon going to the local PO I was told that the package was left in front of my garage. I asked to see a photo and was told that USPS had a photo of the delivery but that they would NOT show it to me. After much investigating I found the package but the issue was that I had paid for a UPS delivery. UPS shows photos of the delivery.
USPS takes photos but refuses to show them to the customer. What is the purpose of the photo if they won't show you?
- More reliable delivery if they do the delivery
- Less reliability
- More expense
Preferred solution: Explanation as to why this is taking place.
User's recommendation: I don't know because FedEx may be doing the same thing. The issue needs to be addressed by Congress.
This has been a thing for 20 years... Where have you been?
Replying to
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Verified Reviewer |
Smyrna, Delaware
Tired of all postal entities acting like cover up artist.
I will let anyone sending me something through them change who they use or ask them to send it where I have to sign for it.
I recognized this woman's voice; I had talked to her about this once before. She basically covered up for her delivery person. Even though I told her about my delivery preferences, she told me, in so many words, that it was up to the driver's discretion on how he or she could deliver my package. She also said whether they did what they were supposed to do and whether I could get compensation was up in the air. She suggested I probably wouldn't get compensation and would have to take a loss.
She became frustrated with me, saying I was overtalking her, so I stopped talking. Her solution was for me to post a sign on my house advertising how I want the UPS man to deliver my package and specify where. There was the implication that the driver might comply or might not.
In the black community, I can't expect any better - the postal systems are shot. This woman's suggestions were a cover-up for the delivery driver not doing his job. Thanks, UPS.
- Like any postal entity they serve a purpose
- No accountability
- Unreliable delivery
- Cover up for bad service
Preferred solution: I'm looking for improvement in service accountability for delivery peoples actions and true compensation if articles are lost or stolen not stipulations and cover ups for bad service with the consumer
User's recommendation: We need a large lawsuit against these postal entities.
If you don't like how they deliver, stop using them or anyone who will. It's not that hard..
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Verified Buyer |
Louisville, Kentucky
UPS says I had a package delivered Saturday but no package arrived. Then someone sent a bogus text claiming to be from UPS and added a link for me to follow but the link couldn’t be found.
UPS claims my address is incomplete but its the same address I used before when Ive ordered items. All my other purchases I received with no problem.
User's recommendation: Be careful
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Verified Reviewer
They delivered to wrong address in twice
Ive visited Largh Lauren in Michigan Lighthouse Place Outlet and tried to buy a t-shirt but they didn't have the size I wanted. So, they ordered online for me.
I waited for a month because it didn't deliver.
Later then I visited the warehouse to ask for tracking No. to track my order and I realized that my package was delivered to another house. The employee helped me claim UPS and ordered again right away.( I checked my address several times but had nothing wrong)
But I didn't get the second package either. It was delivered to the same house that the first packagehad been delivered.
So I claimed a second one too.
Almost a month passed UPS gave me a call and they are on the process also have sent the paper work to fill out to the sender but the sender didn't get any of it.
UPS wont refund me unless the paper work has done. Its all their fault. Why just I can't have a refund?
I don't understand why should I contact with the sender and UPS. Why not UPS with delivery man who has fault!
style="background-color: I just want my refund!
Preferred solution: Full refund
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Verified Reviewer |
Nashua, New Hampshire
Disabled people are customers too.
@UPS, @FedEx, @DHLUS should spend less time on DEIB, Chief Diversity, Equity, Inclusion & Social Impact Officers, BDS, worrying about my pronouns and what I wish to do to and/or with my genitals. They should focus more on the fact that I am disabled!
Delivery instructions? We live in the community and deserve to be listened to just as much as everyone else. I don't know if there's a Disability Pride Parade or a Disability Pride flag. I don't need 73 word alternatives to describe my situation.
What I need is to be heard, to be listened to, and to have my requests honored.
Being disabled means I have limitations. It doesn't mean that I am totally incapable, but rather that I need some help and certain considerations.
- Coverage area is big
- Usually accurate
- Usually follows instructions
- Customer care just read off a script and say the same things
- Difficult to file a claim
- Web site is cumbersome
Preferred solution: Disability Rights.
User's recommendation: Emphasize emphatically and reemphasize that you are disabled. Repeat it as often as necessary.
Carlsbad, California
The driver did NOT deliver my prescription to my home.. My prescription was compromised due to it being left outside, in a box, TIED INSIDE A BAG IN EXTREME HEAT!! This was totally unacceptable !!
The ups driver lied and said I told her she could leave it outside my barn.. Not true, my home is 200 feet from the barn.
She stated that my driveway was newly tarred and she could not drive on it.. Not true...it was paved months ago.. And that my dog runs out in front of the van... She's 14 years old she doesn't run anywhere!!!
My prescription was compromised and I could NOT USE IT AND IT WAS NOT REPLACED!!!
I lost $$ on my delivery of my prescription due to your lazy driver. Her leaving my prescription in excessive heat outside my barn!!!
User's recommendation: Use the Post office instead
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Verified Reviewer |
New Brunswick, New Jersey
Delivery problem
Delivery required a signature. The driver got out of his truck with the package, but then took the package back into the truck.
He never attempted to get a signature and left a message on the garage door saying the delivery was missed and would have to be picked up at an external location. When I went to the external location to pick up the package, it wasn't there. 'Where's my package?' I asked. UPS responded, 'I don't know!' UPS is going downhill.
There is no connection with the customer. Don't use UPS.
- Non
- Delivery unacceptable
Preferred solution: Apology
User's recommendation: Don't use UPS
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Verified Reviewer
Stolen package
This is the third package that has vanished from a Chicago warehouse, and I was told it was damaged and subsequently disposed of in the garbage. I have a significant issue with this.
If my package, or any other customer's package, is damaged, I want proof (photos) of the damage, and so should everyone else.
This situation is being handled carelessly; the value of the package is over $350, and a guy at UPS in Edina, MN tells me, 'Well, at least you'll get $100 back.' This is totally disrespectful and shows a disregard for customers' hard-earned money which purchased the contents of the package I shipped to my daughter. UPS workers cannot be trusted.
- You have thieves in your warehouse in chicago
Preferred solution: Full refund
User's recommendation: Absolutely not
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Verified Reviewer |
Upper Merion, Pennsylvania
I am not receiving my package
My package was not delivered on the exact date and location. Additionally, it doesn't show any updates about the package. The tracking number is CC68891****CA.
Preferred solution: Deliver product or service ordered
User's recommendation: I call to usps customer service again and again but they doesn’t give me any reply
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Verified Reviewer
Missed delivery
The driver went to the wrong apartment building to deliver my package and then put 'delivery attempt unavailable.' So now I have to wait for the next day's delivery in case he does the same thing again. I'm ordering from Amazon from now on.
UPS needs to hold their employees accountable.
This has happened more than a couple of times to me with UPS. I've learned my lesson.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order anything if it's gonna be delivered by ups.
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Verified Reviewer
Pkg never delivered, cust serv horrible, IVR is impossible
My package was scheduled for delivery today, 9/17/2024 by 7pm according to the UPS web site. Hmmm 8:30, no delivery, Called Cust Service, IVR hung up on me twice.
Third call got me through to a rep, asked for a suprv.
Got a suprv, explained the situation, basically no help, no idea where my package is or when it will be delivered. Suprv is to call me with an update 9/18/2024, not holding my breath.
- Poor english
- Horrible ivr system
- Non existent customer service
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID....Use at your own risk.
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Verified Reviewer
Package almost destroyed by delivery driver
I had a $160 item left in the driveway at my house that almost got run over. I do not understand why the delivery driver could not walk a couple of extra steps to put it on my porch where it wouldn't get run over.
Preferred solution: Apology
About
, , , ,
United Parcel Service, Inc is the largest package delivery company in the world. The UPS is headquartered in Sandy Springs, Georgia. The company was started by two friends Jim Casey and Claude Ruan in 1907 in Seattle, Washington. Originally it was called American Messenger Company. The company expanded to Canada in 1975. And a year later West German affiliate, the first in Europe, appeared. The brown color symbolizes the company. Its vehicles and uniforms are brown. The company has been through numerous mergers and acquisitions and in 1999 it became a public company. United Parcel Service's Political Action Committee has been donating to the US elections to support federal candidates.
UPS is ranked 189 out of 1410 in Transportation and Logistics category
Canada, Worldwide, USA, Asia, UK, Europe
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UPS PARK YOUR TRUCK'S IN THE STREET, BE RESPECTFUL. STOP GASHING UP OUR LAWNS AND BLOCKING OUR DRIVEWAYS. RESPECT OUR PROPERTIES LIKE YOU WOULD WANT US TO RESPECT YOURS!