UPS Reviews and Complaints
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26
ISSUES RESOLVED
5.6K
TOTAL REVIEWS
$1.5M
CLAIMED LOSSES
$1K
AVG LOSS
460K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery
- Customer service agent
Pros
- Tracking tool
- Its just this order i am very upset with ups about
- Tracking our packages
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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81 comments
I know why they have chosen "that" color for their vans. Incredible they're still in business.
Tracker says: delivery at end of day d/m/y You stay home all day! Next day also. NOTHING. You check tracker.
Parcel was sent back to sender upon his request. "Please contact sender." Ok. Sender doesn't know about anything !!! And that's only 1 percent of my bad experiences I had with them.
Truly American to the core though! EXCEPTIONAL
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Review
Service
Ups Delivery Service
UPS in Vancouver, British Columbia - Do not use
received an email telling me pkg would be delivered next day. stayed home ALL DAY LONG taking time off work to wait. because they cannot even tell me if its morning or afternoon. no package was delivered. no failed delivery notice. no one came to my apartment. and no help from so-called customer service. why did driver not even attempt delivery and has no proof of delivery, but they believe him and not the customer? why is it my word against the driver's? why can't ups deliver packages?
Review
UPS - Worst delivery service
The guy who delivers my packages ALWAYS leaves MY packages at my neighbor's door. I have even put up a note on my door to let him know that I want him to leave the package in front of my door if it's for me because I don't want to look like a package thief every time I pick up MY packages from my neighbor's door. But even after putting up the note he still delivers my packages at the neighbor's door. I hope UPS employs some good educated delivery people who can READ. I'm so pissed because I've already lost a package last month.
Review
Service
Ups Home Delivery Service
Cons
- Not caring about the customers packages
- Total and complete incompetence of ups
- Carelessness
Reason of review
Problem with delivery
Preferred solution
I want them to deliver MY PACKAGES AT MY DOOR AND NOT ON MY NEIGHBOR'S DOOR
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UPS - If you live in the hood, don't be shocked if you never receive notices or packages
I have been chasing something that was overnighted to me since last week only to find out it has been at an access point the whole time. Because I received no notice it was even there. UPS is worse in poor neighborhoods, just like USPS.
Review
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery
Tags
UPS in Hopkinton, Massachusetts - Never use drop boxes - Drivers can steal packages
I dropped a labeled package in a UPS box and it was never scanned. I suspect the driver stole it because the box was clearly an iPhone being returned to Sprint. UPS won't allow me to start a claim because it was Sprint who created the label. Sprint refuses to file a claim because it was never scanned. Now I'm stuck with paying for the phone because some dishonest *** stole it. 
Review
Service
Ups Claim
Cons
- Drivers steal packages and management does nothing about it
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
Tags
UPS in Phoenix, Arizona - Avoid like the plague
UPS claims they offer notary service. I phoned 2 offices with a need and on phone they told me my need would be filled by driving to store. In both cases clerks were uncomfortable in stamping because contract was written in 2 languages (one is English). I wasted over an hour on these 2 trips and will now need to visit my bank in the morning for this service. If your going to offer a service offer the service and don't put a 20 or 30 someone in front of customers uneducated in the business world.
1 comment
Review
Service
Ups Claim
Cons
- Did not deliver on service they claimed
Reason of review
Poor customer service
Loss
$225
Preferred solution
Full refund
Tags
Post it on from door states "Sorry we missed you..." Dated 11.06.19-Box checked with UPS portal access point location indicates package will be left next delivery date by 1pm-Arrived @location and agent states package never arrived (the time was 5:30pm) Called UPS...
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Review
Reason of review
Poor customer service
Preferred solution
Provide real time tracking
UPS in Frederick, Maryland - Soooooo unhelpful
Tried as hard as i could to get a delivery date changed 5 days in advance because signature was required and no one wouldbe available. Told too bad, so sad, cant help you. Geez, I'm trying to do UPS a favor and not waste their driver's time. Last time i do that. Let the driver make repeated trips.
Review
UPS in Vancouver, British Columbia - What's the point of a delivery service that doesn't attempt to actually deliver the parcel?
I was expecting a delivery and since I happened to have the day off, I stayed at home to wait for it. I updated the UPS website and saw that the delivery person had already come and left a pickup notice without bothering to call my buzzer (I live in a condo). I immediately called UPS's customer service number within 20 minutes of the "attempted" delivery and was told that they can't have the driver return. They can only try again on the next business day when I'm not available or deliver it to their pickup location, obviating the point of a parcel service. Like the title says, what's the point of a delivery service that doesn't actually attempt to deliver the parcel? They should change their name to United Delivery Notice Service.
Review
UPS - Package
Waiting for package to come and on the day of its arrival (what was to be) the driver put a info sheet in the mailbox instead of coming to the door
Review
Reason of review
Problem with delivery
UPS - Class Action Lawsuit. Pending. Stolen Items
I am creating a class action lawsuit against UPS because of the stolen items and being ignored by customer service. Thrir excuse is that something hapened to the box to warrant repackaging. They took out all my expensive items and left the rest of no value. Someone is selling our things on some market.i had no nice clothes to wear to my sister's funeral. I deserve compensatiom and so do you. There are so many people who have had items stolen BY UPS. We need to do a class action lawsuit. I am talking with class action attorneys this week to see if we have a case. I am a former manager of a civil righrs firm. I will keep ypu updated.
Review
Reason of review
Stealing Multiple items out of packaging. Class Action Lawsuit Pending
Loss
$10000
Preferred solution
Settle class action lawsuit with my attorneys including emotional distress
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Probably not a good idea to try to get something notarized at a place like UPS. Your bank or credit union is the place to go---and, because you are an account holder at the bank/credit union, there should be no charge.