Ups Reviews and Complaints
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24
Issues
resolved
5,116
Total
reviews
$1.3M
Claimed
losses
$954
Avg
loss
380K
Page
views
What was your experience with Ups?
Customers don't like
- Poor customer service
- Delivery
- Unethical business practices
Customers like
- Tracking tool
- Tracking our packages
- Its just this order i am very upset with ups about
I was expecting international Package. I already paid $ 1000 for For 5 cartons. Upon arrival in US. The UPS wanted another $ 148.63 to release it. I called & they said its duties Fees & taxes. I never ever paid extra duties & taxes when i receive from DHL. UPS is...
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Had an extremely expensive package stolen due to negligence of UPS driver ($600.00 worth of stuff). Driver signed off and dropped package off for me in a PUBLIC and claimed that he was doing me a favor. Next day, he finally makes an effort, calls, and knocks on the...
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First they drop packages by the side of the road for "others" to steal. We resolve this with shipping being accepted at our rural post office. works great for 2 years. Now they send back a package to the shipper that had the correct address for delivery and turn right...
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I didn't like
- Your delivery service record
We live in a duplex, and the past few times we've ordered something online through UPS, the delivery person ALWAYS delivers it to the wrong house. This is extremely annoying. even if we write in the specific instructions where to deliver it, they simply don't. I don't...
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I didn't like
- Drivers continuously delivering to incorrect location
I sent a package (a ring) from the US to Europe. The overall cost was a bit over 100 $. A few weeks after receiving the package in Europe I receive a 530$ bill regarding customs costs (which were never mentioned initially, I would NOT have sent the ring with UPS if I...
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Ups - Alway late shipping. Most of the time driver stolen stuff
Not one. This is like five out of five time shipping late and lost. Specially few time catch driver stolen stuff. The worse services, irresponsible, careless, horrible, non sense, gurrbish. How this company serves I have no idea.
I ordered a 500 lb smoker for my husband and was given a delivery date prior to fathers day, which was the plan. It was being delivered by UPS Freight. When it was clear it would not arrive as projected, I scheduled a pick up. Only to be told my freight was sent back...
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Ups - Customer service sucked
I was in the backyard left a note on the door for the driver to honk so I would know he was their course he did not do that he just drove off called customer service they were absolutely no help whatsoever they sent the package back to the sender
Product
My 60+ year old mother sends my kids a package back in Feb( we are now in June) they print the wrong address so it makes it to NY sits in their station and then gets sent back. My 60+ year old other has to go back to station in Maryland tells them address again and...
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Product
Similar to Ups
Whenever I order something and it delivered by ups i never get it they tried to deliver something to me last week it was early in the morning'i was at work I start work at 6am,they delivered it at 730am,they didn't leave a note or anything,the last time they tried to...
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Better come up with an alternative - how is ANYONE supposed to deliver ANYTHING if you're already gone by 6:30 AM ?