UPS Reviews

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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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91 comments
#2058950

"Only" took 13 days. Went from Texas to Chicago (where I'm at) in one day. Then went to Massachusetts, then to Rhode Island and delayed due to bad weather (sunny and 80) Boy did I have a unhappy lost cust0omer.

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ID
#219969 Review #219969 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Ups Delivery Service
New Reviewer

Package says delivered but not found

Ups driver didnt deliver package to my door. Said it was left at the mailroom. Just because there is a mailroom does not mean you can be lazy and leave it there. Its only mail when mailed thru the postal service! I went to get it there and to my surprise the package is not there. I called within minutes of delivery to tell them. They informed me I would be called back within a few hours. Still waiting. Hard as *** to get an actual person on the phone numbers UPS gives you. Every answer you give the automated system always has an excuse to tell you to go on line. Customer service sucks.
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ID
#2883489 Review #2883489 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

UPS "Access Points" are an excuse to avoid home delivery

I was working on my car's turn signals in my front driveway, about 10 feet from the street at the time that the UPS delivery attempt was supposedly made. No UPS truck appeared on my street and no attempted delivery notice was left. I was told on the internet tracking site that the package was taken to an "Access Point" for me to pick up.....but no address was provided. I called their 800 number and was promised a second delivery would be made. I waited home all day, but no attempt was made. I still have no idea where the "Access Point" was located. I assume the package was returned to the vendor, who hopefully will provide a refund.

User's recommendation: Use USPS or Fed Ex.....UPS service has become unacceptable.

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ID
#2881180 Review #2881180 is a subjective opinion of poster.
Location
El Paso, Texas
New Reviewer

Lousy Delivery Service

After a 1st attempt delivery, while our manager was just feet away from the front door to our building, my package was taken to a pickup point quite away from here while a pickup point is just steps away from our building in CVS. As well after calling UPS I was promised my package the next day at 11:30am. That didn't happen either, as the package is still sitting at the pickup point. Just BS! How

User's recommendation: Do Not Trust Your Deliveries With UPS.

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ID
#2880655 Review #2880655 is a subjective opinion of poster.
Preferred solution
Unfortunately you’ve lost my confidence in UPS -asking Amazon for a refund of nearly $30. This is an lp so very sensitive never mind availability as they are limited and or out of print

Expensive computer left alone on porch, no signature needed

I ordered a $2000 computer, which was supposed to REQUIRE a signature in order to be delivered. Instead, an expensive and fragile piece of equipment was just left on my porch for all to see, rain or shine. I've never had any other problems or complaints regarding UPS, but this was unacceptable! Nobody wants their investment being unattended like this just because they weren't home. Luckily, no one snagged my computer, and it didn't rain, but that won't be the case for everyone. Sure, you can go through the claims process if something terrible happens, but no one should have to when it comes to something as simple as a signature.

User's recommendation: Beware that you may get a driver who'd rather leave without a signature than carry your goods back to the truck.

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ID
#2877349 Review #2877349 is a subjective opinion of poster.
Location
Logansport, Indiana
Pros
  • Tracking our packages
  • Try to delivery in a very timely manner
Cons
  • Are you kidding
  • Not following instructions
New Reviewer

Illegal Tresspassing

Some Jerk in a white truck delivered a UPS package. He then walked over past my Well Marked &;;;;;;;;;;;;;;; posted NO TRESSPASSING land unlocked the chain then drove over 1/4 block to through the chained fence marked NO TRESSPASSING. I have him photographed by a field camera and wiill prosecute. He could have easily turned around and went the way he came. I confronted him before he left with his illegal act, he was rude obcene with filfthy language and sup off throwing gravel and left the chain down. 9/14 2021 @ 4:30 PM at 690 Ocean Cove Lane Port Angeles WA
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ID
#2873899 Review #2873899 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Apology
New Reviewer

Pickup

My address is 7624 S. Campbell Ave., Chicago, IL.60652 I'm assuming UPS arrived to pickup a large pkg. I am disabled and it takes some time for me to get to the door. Could you have them to come back and be a little patient for me to get to the door. Thank you, Adrienne Felters
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ID
#2873346 Review #2873346 is a subjective opinion of poster.
Preferred solution
Patience for pickup (disabled)
New Reviewer

I cannot track my package nor can I talk with a rep about delivery

I had a package picked up at my home from UPS. They did not give me a label. I do not have a tracking number and I cannot find out if the package was delivered.
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ID
#2867351 Review #2867351 is a subjective opinion of poster.
Location
Apopka, Florida
Loss
$497
Preferred solution
Deliver product or service ordered
New Reviewer

Unhapply package shopment at UPS store

I try to send Return Amazon item at UPS store #401. I took item and box,The store charge me $1.08 for just taping,I think that is rip off.

User's recommendation: use FED EX.

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ID
#2861999 Review #2861999 is a subjective opinion of poster.
Location
Henderson, Nevada
Loss
$1
Preferred solution
Let the company propose a solution

DELAYS ON DELIVERY , ALSO THEY TRY TO CHARGE AGAIN TO RE-DELIVERY

Based on the system I suppose to receive the package TUE 9-7-21 before 7AM Today is Fri 9-10-21, they try to deliver around 7pm This is a normal company, we close 5pm, this is not the first time. Now, they try to charge again to try to deliver. It is their fault, we never get deliveries after 5.00pm No email, no texts. VERY BAD SERVICE. this is not the first time, NOT GOOD thisUse another company

User's recommendation: use another company.

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ID
#2857581 Review #2857581 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

Received someone else pkg, wrong zip code on pkg

Have received someone elses ups package &;;;; would like ups to pickup. The zipcode is wrong on package. Should be 55040. Tracking #1z471198****491178
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ID
#2852778 Review #2852778 is a subjective opinion of poster.
Location
Owatonna, Minnesota
Pros
  • Quick and good tracking
Cons
  • Ups
Preferred solution
Ups to pick up pkg & deliver to correct customer

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Verified Reviewer
New Reviewer

Delayed packages

Made two orders from a company in Columbia, MO. Both were shipped by UPS. Both are now stuck in Kansas City, one for four days. It should have been here by now. And all UPS can do is make excuses.

User's recommendation: Don't use UPS.

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ID
#2851191 Review #2851191 is a subjective opinion of poster.
Pros
  • Lose package
Cons
  • Losing package
  • Slow delivery
Preferred solution
Deliver product or service ordered
New Reviewer

Block hai

सर<;;;;;;/फनटट&परवहनप;;परवहनप;एमप;;ampएमप;गत;&परवहनप;;amp;lt;;/फजननतऔर;परवहनप;एएमप;परवहनप;amp;एएमप;;जटम; &;लफटनट;/फट&परवहनप;एएमप;एएमप;;एएमप;;जटम;&;एएमप; amp;एमप;एएमप;एलट;/एफफनट एड एमप;जट;</फनट एड एमप;;परवहनप; जट; लकषय क बद. Sar my WhatsApp क बलक कर दय गय ह।
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ID
#2850024 Review #2850024 is a subjective opinion of poster.
Location
Lucknow, Uttar Pradesh
Preferred solution
Let the company propose a solution

Pissed

Never got my package driver probly put on the wrong door not like the number is right on top of it get off your *** n read by the way not the first time ups has dropped a package at the wrong porch I recall this the fourth time it ain't that hard fed ex can find me postal can too whats your deal
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1 comment
#2059126

You sound like a train wreck

ID
#2849654 Review #2849654 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Products were returned

Its not a complaint.. ups delivered packages to The main office of our building.. and said they had to pay for it, so it was returned.
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ID
#2848916 Review #2848916 is a subjective opinion of poster.
Location
Glendale, California
Preferred solution
I want to Know Where I can get my items from
New Reviewer

Always Awful

I moved to an area that seems to only use UPS and I every single time there is an issue, either they don't deliver my package to the right location, they fail to notify me when my packages are being delivered. Don't offer "real-time" delivery notifications, and or I spend hours on hold just for them to send me back and forth from one department to another even though I SPECIFICALLY tell them I don't need to be transfered.

User's recommendation: DO NOT USE THEM THEY ARE AWFUL.

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ID
#2848691 Review #2848691 is a subjective opinion of poster.
Cons
  • Drive handling of shippment
  • 69 percent failure rate
  • Seeming inefficiency of ups operations
Loss
$25
Preferred solution
DO A BETTER FREAKING JOB, FIX THE FREAKING ISSUES AND ACTUALLY LISTEN TO YOUR CUSTOMERS! OR GO OUT OF FREAKING BUSINESS

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