UPS Reviews and Complaints
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Customers don't like
- Poor customer service
- Delivery
- Unethical business practices
Customers like
- Tracking tool
- Tracking our packages
- Its just this order i am very upset with ups about
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UPS - Incompetent as usual
My package was 45 minutes away 17 hours ago. I could have driven there and got it by now. Took today off work to be here when it was supposed to be delivered. This is not the first time this has happened.
Wow so many complaints and yes I have a big one too. My package was suppose to be delivered on December 6, 2018 but never was. I believe the UPS delivery man stole my package too. A neighbor right down the street catch the UPS delivery man on her RING video walking up...
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UPS - Not too big on customer service
I have had ongoing problems with them and Amazon leaving packages with neighbors or at vacant apartments. I live in a subdivided house and my unit is at the back , clearly identified. They have been told numerous times how to walk down the sidewalk to find last 2 apartments. The thing I'm pissed about is that when I call, I get bogus answers and nothing changes . Now I have to spend money for a sign telling delivery people to Walk Down the Sidewalk to Rear of house! 
I liked
- When package is delivered on time
I didn't like
- Tracking system is inaccurate and meaningless
- Being lied to about my shipment
This company really screwed up. I was supposed to receive a delivery on Christmas Eve which was a gift for my son. I knew I probably would not be around so I notified you on FB and arranged to pick it up at the store near me. I showed up there at 1pm and the clerk...
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Product
Do not waste your time or money with a company that doesn't care about its customers. UPS has to be the most incompetent shipping company I have ever worked with. Over the course of 7 days, they made over half a dozen errors and continued to mislead me about the...
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Product
UPS - Customer Service Gone Wrong
Good afternoon, I am the Assistant Manager at an affordable living property for Seniors. Your driver Michael delivered a package to our address and the resident was not home, Michael entered the office and slammed the box on my desk and shoved his sign/scan pad in my face. Your drivers are usually courteous and friendly and I am hoping Michael was having a tough day and he is feeling better soon. However, today's behavior was unprofessional to say the least
UPS - Package NEVER Delivered
I was supposed to receive my order on the 8th but no UPS truck ever came to my place even though their website now says delivered. I was even outside when the UPS website says it was delivered. I contacted UPS and told they told me because of the shipment method Rue 21 had selected I needed to call them.
Product
I didn't like
- Lousy service
- Lied about delivering parcel
- Paid to deliver and do not
In the two years I've been at this address, UPS has left packages in the dirt by dumpsters up the road, by a tree, and mostly at my neighbor's house, and listed them all as delivered to my front door. Each time I've complained, they apologize, and then it never...
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I didn't like
- Repeatedly delivering packages to wrong house
- Tracking system is inaccurate and meaningless
- Cannot get through to a human
UPS - Says tried to deliver 3 times
got one notice contact ups and item shipped back to sender don't have time for this *** ..
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UPS - Astronomical shipping charges
I ordered a part from Cutech in Memphis, Tn. that weighed 1 ounce. The UPS charge to send it to Milton, Wi. was $17.92. I called Cutech regarding this and they told me that UPS came in to their company and set the shipping rate and that UPS receives all the proceeds from shipping. This same part can be sent through the US post office for $2.66. I needed the part from Cutech, and they were set up by UPS to be their only shipper. I say to UPS, " You didn't do Cutech any favors by setting up these rates that will screw the Cutech customers" . And shame on the UPS rep that went to Cutech and set up these outrageous rates.
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I too had a package stole that I sent to my son. I know it had to have been stolen as the record shows two delivery attempts, than poof! I also, am going to file a police repo...