UPS Reviews and Complaints
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27
ISSUES RESOLVED
5.7K
TOTAL REVIEWS
$1.5M
CLAIMED LOSSES
$1K
AVG LOSS
470K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery
- Customer service agent
Pros
- Tracking tool
- Tracking our packages
- Its just this order i am very upset with ups about
I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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Review
Service
Ups Delivery Service
Online order takes forever | UPS review from Princeton, New Jersey
Champs shipping is toooooo slow. UPS Ground shipping took 8 days. I ordered a pair of shoes on Monday. Day 2: Shipping label created Day 3: Order picked up Day 4: Ordered departed regional UPS Day 5: Order arrived in my regional UPS Day 6: No update (on a Saturday?) Day 7: Left regional UPS at night Day 8: Local truck out for delivery
Review
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Do not use UPS, I recommend customers to use FEDEX, they are more PROFESSIONAL!
Ordered a package left Specific instructions, the Delivery driver for Schererville,IN. Local apartment complex did not leave package in office complex where instructed to do so.....spent all day dealing with the most confused individuals who did not speak English...calls must be routed to another country. Paid to have this package over nighted. Waited on hold for 20mins. Each time I called, mind you I called 4times in 4hrs. Because I kept being told that a supervisor will call me back. Finally they said the driver will not be able to make a second attempt....he didnt even make a first attempt?! What a joke UPS in Schererville are! I will never use UPS again......FEDEX is awesome they accommodate &;;;;;;;;;;;;;;;;;;;;;;;; appreciate there customers!! DELIVERY SERVICE IS AWFUL!!
Review
Service
Ups Customer Care
Pros
- Pitiful
Cons
- Nonsense prescribed way to tell drivers how to deliver
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
Poor customer service | UPS review from Pawhuska, Missouri
I shipped a carpet back and UPS damaged it. The company I bought the rug from won't give me credit (I understand that), but UPS said it was insured for $100. And they have yet to give me that credit. The product was shipped back September 5th, 2019. How long do I wait?
Review
Service
Ups Store Manager
Reason of review
Poor customer service
Loss
$100
Fraud detection | UPS review from Marshfield, Massachusetts
I received an email from what appeared to be ups Stating that my account was expiring. I wanted to know if it was real or a scam. I gave not heard anything back from you.
Review
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Verified ReviewerShip by donkey, it will be faster! | UPS review from Trinidad, Colorado
I have no idea how UPS can make a profit. They will ship your package all over the country many times to the same location twice before it will arrive at your door. I am currently waiting on a package that came to my local UPS office and was then shipped back to Denver. Now it might come back here in a couple of days but it doesn't keep me from being a pissed consumer.
Review
Pros
- You might receive a package
Cons
- Incompetent shipping processes
- Your package will bounce all over the country before you get it
- Your package will take a long time to get to you
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Examine your processes and fix your problems
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
UPS may be overrated
I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone. I went to their website to verify the delivery and it indicated "Delivered Jan 17" followed by my name and correct address. I wanted to know what time, so I clicked the "updates" link and the update indicated "11:53am - delivered Lynnfield, MA". I was a little confused but since the notification indicated delivery at my correct address in Peabody, MA, I focused on my work (I was at work). When I returned home, I was livid to find no package. The next day, I called the UPS customer number but the automated system was hopeless. I have to wait till Monday 01/20/20 to speak to someone.
Review
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Screw UPS
I ordered some Saw Palmetto my doctor suggested I start immediately. I ordered Nov 23,2019. It just came yesterday. UNBELIEVABLE. This but one of countless screwups.
Review
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Verified Reviewer
Today, January 16, 2020 I arrived at store #4257 just before opening (8am) and waited in my car until the clerk came to the door. About 8am I exited my car and formed a line outside the door along with another early customer. The clerk came to the door, opened it, came...
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1 comment
UPS stores have zero affiliation with UPS other than a daily pick up from UPS and a contract to use their name to facilitate their customers shipping needs with UPS.
Review
Pros
- Lots of locations
Cons
- Lousy customer service
Reason of review
Poor customer service
Tags
Get another carrier | UPS review from Carrollton, Texas
I have a feeding tube for nutrition. My nutrition is shipped on the 14th.Since the day I stared getting them i could not get them up the stairs. I cannot carry anything more than 5 lbs, For 7 months I called and cried and ranted to no avail they were left downstairs, it rained on them and a few times it stayed outside because no one lives closeby. The final straw was when it was left in the sun all day and half the next.We now use fedex' . at least they come upstairs will never use again if I can help it.
Review
Service
Ups 3 Day Select Delivery Service
Terrible service | UPS review
Waiting for my package. Did not leave package at my door. Customer service was from the Philippines and they gave me misinformation and did not connect me to a supervisor or let me answer the 2 question review.
Review
Service
Ups Delivery Service
Cons
- Incompatant emplyees at all levels
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
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FOR FLOCK'S SAKE UPS, GET YOUR ACT TOGETHER!