UPS Reviews

I had received a notification from a vendor that a package was being delivered by UPS to my home. The notification also indicated that my signature would be required to confirm delivery back to the vendor.

I have an account with UPS, and my profile has specific driver instructions to follow when making a delivery. I checked my UPS account to verify that my standing instructions are listed. I also have options selected on my profile, where UPS deliveries can be directed to (i.e., email address choices, phone number).

I had to take time off from work to be present for this delivery. In the lobby of my building, I also provided full instructions for the driver to follow, which included a picture of my delivery call box and the specific UPS tracking number. In the printed instructions, I also indicated that if I should not be at home at the time of delivery, they could select my neighbor (who also resides in my building) as they could sign for and accept delivery.

At 8:30 AM, I got a UPS notice via text and email with a delivery estimate of 11:00 AM to 2:30 PM.

There would be several more alerts: 'driver on way,' 'almost there.' I waited until 4 PM without getting any delivery. At about 6:00 PM, I received an email and text update that my package is now being delivered to a UPS drop-off location, where I can pick up and sign for the package.

I am now super angry about this. Why, you may ask? The driver placed a 'Sorry we missed you' label on my building front entrance door, which further confirms that the driver did not follow the delivery instructions listed on my UPS profile or the instructions placed on my call box.

I must now waste more time and take time off from work again.

United Parcel Service, Inc. UPS/ Likewize Corp.

/ DISH Wireless L.L.C. (Boost Mobile)
UPSs notice on August 29, 2026, opening a "Lost package investigation" directly contradicts Exhibit C (which proves the package was scanned as "Returned") and Exhibit D (proving verbal confirmation of the vendor recall). Converting a driver-executed recall with a forged signature scan into a "Lost Package" classification constitutes an affirmative attempt to alter commercial audit trails to insulate Likewize Corp.
Screenshot (The Carrier Log): Shows the explicit progress bar ending on "Returned" at the Economy Mart Access Point address. The package was physically handled and processed through a return protocol, not misplaced.

Screenshot(The Phone Log): Timestamped call record with UPS Customer Service (1-86*-***-****), proving direct verbal communication occurred regarding this exact tracking event.
A package that was delivered to an Access Point, pulled back by a driver, and logged with an unauthorized signature scan is NOT lost.

Classifying this as a "lost package" after the driver physically retrieved it alters the paper trail, shields vendor misconduct
If ever have experienced this exact same "phantom fulfillment" schemewhere Boost Mobile/Likewize generated a tracking number, recalled your replacement device mid-transit, falsified a return signature, or altered tracking logs while state consumer protection divisions failed or closed your casedo not let them close your file. Keep pursuing to have the consumer protection division to actually assist and protect our consumer rights as citizens customers we do have

I ordered an important document I needed for my housing situation , paid for it in full to have it expedited faster to me through a government website and the company uses UPS for shipping.UPS delivered my package to the wrong address. They sent me a photo of the address they delivered it to and from the beginning I informed them that, that was the wrong address.

An investigation took place to try to locate my package and I wait 8 days, keeping updates on this until I get an email from them saying that my case is closed due to UPS stating that my package was delivered even though I informed them that they delivered it to the wrong address.

I still haven't received anything not even a refund nothing but call the sender advice and that's messed up because I did everything I was supposed to do and now my housing situation is in jeopardy. And I have plenty of proof of this from beginning to end even the last conversation I just had with UPS.

I had an issue with store #3223 back in January 2026 and now it has just become a matter that frustrates me and I hesitate using UPS. I buy and sell a lot of items online and hesitate when the seller wants to send UPS.

At this point since it's been 5 months and no one will answer my calls or emails but knowing this is how a store who represents a large company as UPS, I feel you need to understand what is going on.

11/28/25 Purchased items from [PERSON_NAME] Online Auctions

They contracted store #3223 to ship

1/9/26 Store #3223 shipped to me in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]

1/13/26 Calls were made and emails sent to Store #3223 about the broken item

2/18/26 Visited my local store to find out what I should do

2/19/26 Sent an email to the address given when I called [PHONE_NUMBER]

The most frustrating fact is being told that store #3223 put a block on the account so that I can't file a claim. The store packed and shipped the box.

The item was broken when they packed it as there was no damage to the box. The person I spoke to at the store was very sassy and acted like I was a hassle to even speak with.

I waited 6 weeks for this delivery and then while tracking (note, no personal message from UPS) saw the parcel is missing. After numerous calls I am informed that the sender (who has no financial investment therein - they were paid in full for both courier and products) has to file a claim.

They did and then the package suddenly appears and is on it's way. After another tracking I discover the package is now damaged. Another few calls to agents who don't care a damn I am told the sender has to claim again. Then the package(not in original packaging)does arrive but with less than 50% of the contents.

Now I cannot claim for some reason.

Worst service, worst company - you do well so steer clear of them. Be forewarned

I filed a damage claim with UPS on June 22, 2026, for a package of family heirlooms that I shipped from my deceased uncle's house to my own house in a different state. Most of the contents arrived completely destroyed.

I followed the UPS damage claims process, and for the past two months, it has been a grueling process of trying to navigate UPS's broken website, submit forms that nobody ever looks at, and speak to customer service agents who can't help. After two months and hours of my time wasted, I'm still being told I haven't submitted documents needed to complete this claim. In fact, I've submitted the documents twice. Both times I had to submit them in response to an email generated from a customer service agent over the phone.

This is due to a series of technical issues UPS has with their own website, which has made it so I can't submit the documents through the claims dashboard. The non-functioning website and claims process is clearly broken on purpose so that UPS can exhaust the customer to the point that they give up, and UPS never has to pay out a damage claim.

What's sad is I insured this package for $200, and I also paid $200 for them to destroy the contents. In the end, if this claim ever goes through, all I get is not having had to pay UPS to destroy my package and nothing but hours of frustration and broken family heirlooms to show for it.

I sent my passport (w/prepaid overnight return) to an embassy in DC. UPS lost it on the return, in Landover.

The store clerk just said, 'We're an independent store, we have nothing to do with it.' I spent 6 days calling various UPS numbers, with mounting frustration. Some agents said I couldn't file a claim since I was the recipient, even though I'd paid shipping. Others said I could, and one helped me do it, but they said it's 2-7 days before an adjustor takes the case, and 'the process can't be rushed.' I tried to reach a supervisor. One finally called back and left a message with no way to reach her.

Another agent told me the adjustor had cancelled my claim. No idea why. I filed a new claim. She said I'd get a call in 24-48 hours.

No call. She gave me a new Customer Relations #, but it wouldn't accept outside calls. By then, I was out of both time and hope. I rescheduled my flight, declared my passport lost, and got a new one.

By then, I'd spent almost $1,500 on travel changes and new documents, but the stress and frustration were worse than the expense. Several days ago, UPS sent me $189.80 via Zelle to settle my claim. I called the claims office to tell them what replacing those documents and reshipping actually cost ($535) and was told that since I hadn't insured the package, $100 is the max refund, plus $89.80 for the failed return. I told them no one in the UPS store advised me of this policy.

They said, 'The store's independent.' What's the moral of the story? UPS = Unbelievably Poor Service.

Last time I received a package from UPS I caught the driver walking in, I said he could leave the package there, he was next to my garbage can. I told him if all my deliveries could go under the sign next to the door in future.

I told him the last package was left in front of the door creating a trip hazard. He was argumentative and said my walkway is a trip hazard. 6' of clear space all the way in. So I asked if he could let his supervisor know to have drivers place packages under the sign.

He still wanted to argue, so I told him, just do your job. I made a complaint over the phone to their customer service about the next item that didn't get delivered. That was last week. This morning I got a call from a very nice man from my local UPS who said he understood and the problem would get resolve and the package would be delivered today or tomorrow.

Apparently the driver out of spite changed it to pickup. It sure wasn't me. An hour or so later I get another call from the exact same local number, saying the package was not getting delivered.

He claimed I had talked aggressively to the driver. I did not.

Mis-sorted, left at dock, shipped to wrong state & misplaced packages 5 of 7 packages. Of the last 7 shipments I have made with UPS, five (5) have either been mis-sorted at a hub, one Next Day Air package was left at a UPS Dock in Knoxville and never made it to Nashville, so it wasn't delivered for 3 days.

Several packages have arrived at the local facility but are "missing" and are delivered days late. And one package shipped to the Richmond, VA area was "lost" and was finally found in Milton, Florida. Then UPS put the package on a truck to the Richmond area which took another two days. The total shipping time for the package to travel 200 miles was 5 business days with a weekend in the middle.

And speaking with Customer Service is a waste of time. They have no resolutions other than to wait for the package ot eventually be delivered. Also, as long as the package is eventually found and eventually delivered they refuse to pay any claim. So we paid for a Next Day Air package and received 3 day service and were not reimbursed for the different in cost between a Next Day Air package and a Ground package.

Unfortunately, USPS and FedX are not much better. A package shipped by FedX ground to us took 13 days to reach us in Northeast Tennessee (it's 5 hours by car). So, UPS Service is horrible, Customer Service is horrible, and unless you are a HUGE company, you don't have a UPS Representative to contact to vent your frustrations to. Some of their phone representatives seem to be offshore and their only answer is to wait until the package shipped 8/7/26 isn't delivered by 8/13/26 and submit a claim and hope to be reimbursed for the cost of shipping the missing package.

I have wasted hours on the phone with UPS and sent numerous emails to their UPSPreferred.

And the only change is that the delivery becomes more unreliable and more expensive.

I remember when FedX and UPS provided excellent service with excellent domestic customer service available. But having problems with 5 of the last 7 packages that I have shipped is becoming a problem.

Took a black and white printout of a single page from my USB drive in the store and ended up paying $3.82. I was shocked to see this price, looked at the bill and asked about the $2.99 print service fee that I didn't expect.

The store associate confirmed that this fee is applicable for any printing. I took several prints from my USB drive in the past without paying this fee at the UPS store. Does UPS charge this fee of $2.99 in the store for all prints? Is it for each page or any number of pages?

If this is true, UPS should display this in bold. If not, train your store associates. I was thinking this is only applicable when you email. If so, also change the name to email/internet convenience fee instead of print service to avoid any confusion.

We actually need a 15x18 size print but went ahead with an 11x17 print as the associate said that is the maximum size you have.

I thought UPS could help with printing any custom size. We ended up paying more money for a printout which is not useful for us.

Im a homebound caregiver and cannot leave the house because I also work full-time from home while also taking care of my wife whos on hospice. I rely on delivered food items and she now has to have puréed food so I ordered from a company and it should arrive within the two day window at the latest UPS has continually kept the perishable food items in their hot trucks here in North Carolina for a full day or more before delivering to my house so all the purchased food is expired and melted.
Would UPS like to have their wife or husband die from them slowly and while waiting for them to have their food delivered so they can feed their wife or husband they find out that the food is now spoiled because UPS has sat on it all damn day?!

The customer service provided was wholly inadequate. Incorrect information was repeatedly communicated, and no clear guidance was given regarding the documentation required for export and import.

Cost transparency was entirely lacking, and no official documentation was supplied to substantiate the charges allegedly imposed by U.S. Customs.
After the shipment had been held for approximately 20 days, an additional brokerage fee of USD 75 was applied for customs-related services. This occurred despite prior assurances that there were no issues and that U.S. Customs had not requested any additional documentation.

Delivery dates were repeatedly confirmed for the same day and subsequently removed at the end of the day, resulting in continuous delays.
Only at a later stageafter contacting a representative who appeared to intervene effectivelywas an additional document suddenly requested, causing further delivery delays.
Upon delivery, the package was found to be severely tampered with.

The food products, although industrial and originally sealed, were scattered inside the parcel.
Furthermore, it was not possible to open an official claim over a period of 20 days. Telephone support provided inconsistent information, email follow-ups were promised but never received, and the online system requires a code obtainable only by submitting business-related information, which is unreasonable for a private individual.