UPS Reviews

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I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email...
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93 comments
#2093063

UPS are criminally negligent at best!

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ID
#219969 Review #219969 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Ups Delivery Service

Shipment

Did not receive package and was told that I refused order and it never got to my address. Someone posted return to sender which never happened on my end.
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ID
#3277376 Review #3277376 is a subjective opinion of poster.
Location
West Haven, Connecticut
New Reviewer

My package is very very late.

I ordered this package January 6. I was told it would be delivered on the 14th of which it was not and then they gave me a new estimate of the 15th through the 19th well today is the 19th and I want to know where my package is. Angry

User's recommendation: I am not happy with UPS right now.

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ID
#3272176 Review #3272176 is a subjective opinion of poster.
Location
Vacaville, California
Cons
  • Tracking and delivery
Preferred solution
Deliver product or service ordered
New Reviewer

You suck and I want a human to call me. My number is 941-374-****

Where is my package? If you left it out front and not in the screen door enclosure I need to know why. You need to go back to people signing for there packages and not just dropping and go. This is why stuff comes up missing.

User's recommendation: You don’t want me to answer that.

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ID
#3271025 Review #3271025 is a subjective opinion of poster.
Location
Venice, Florida
Pros
  • Big brown used to be a good company
  • Use to sign for packages
Cons
  • Lack of training of the employees
Loss
$80
Preferred solution
Deliver product or service ordered

Trashed My parcel and charging me twice - No comm's at all

Don't use these people, they are very bad when something goes wrong. They trashed my parcel, customer service person misled that they had started my claim and hadn't. Never called back when they promised to, charged additional sums to Paypal without even telling me or getting any agreement. They are *** to deal with

User's recommendation: AVOID THEM.

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ID
#3270296 Review #3270296 is a subjective opinion of poster.
Location
Shrewsbury, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: I don’t want ups delivery on my items !!!!

Update by user Jan 18, 2022

Not resolved.

Original review posted by user Jan 18, 2022
Every time ups delivers my items I have to go tack it dow whats the purpose ?? If I wanted to go get it I might as well not order from Amazon!!! I can go buy it if I have to go pick it up! So whats the point ???? Ugh errr
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Resolved
ID
#3269877 Review #3269877 is a subjective opinion of poster.
Location
Miamisburg, Ohio
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen mail

Had a package supposedly delivered and signed for. Neither of these were true. None of my neighbors signed either. Ups either stole my package or delivered it to the wrong house. Its been a month since I filed a claim. No movement. Filed a police report for theft. Plan on filing fraud.

User's recommendation: Dont use for expensive shipments. Insurance is worthlesd.

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ID
#3269239 Review #3269239 is a subjective opinion of poster.
Location
Moreno Valley, California
Pros
  • Local store
Cons
  • Never received package
  • Do not deliver as scheduled
Loss
$5100
Preferred solution
Full refund

Unable to contact anyone

I have ordered product and for 6 days now no tracking updates this is why I prefer FED-X .its said that you cant get a hold of anyone in what I thought was the best in the business!

User's recommendation: Try fedex.

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ID
#3268357 Review #3268357 is a subjective opinion of poster.
Location
Shelton, Connecticut
Preferred solution
Ability to get updates with out hassle and too be able to contact customer service when issues arise
New Reviewer

Lost package

Hello, my name is Melissa Goodwin, and I was supposed to get my package yesterday and I never got it. It says that it was delivered at my front door at 2.53pm, and I didn't see any UPS trucks and never got my package
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ID
#3261328 Review #3261328 is a subjective opinion of poster.
Pros
  • No pro
Cons
  • Did not deliver on service they claimed
Loss
$105
Preferred solution
Deliver product or service ordered
I ordered a large item and paid 300 for the delivery which was scheduled. My window for delivery was 8-12 according to the first phone call I received. And I was told my address was gonna be at the beginning of the route. So, I waited. And I waited. I repeatedly...
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ID
#3257540 Review #3257540 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

My package was returned in error

I would love to have my package resent. I was told that on January 3rd the correction to the address was to show 'court' instead of 'street'. I was assured that the correction had been made and it would sent the next day. Instead the street stayed on the package and it was sent back. It was never received. I got no gift and the sender Did Not get the package. The problem is that I haven't been able to get a live person to aid me in tracking down the package. My name is Marcia Hawes The number to contact me 720 546-****. Please help.
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ID
#3256710 Review #3256710 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Incorrect delivery person as recruitment does not reside at the address delivered to

Wrong address, The addressee is not resident at the address on the package Package is from the homedepot store
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ID
#3255942 Review #3255942 is a subjective opinion of poster.
Location
Collins, Mississippi
Preferred solution
Let the company propose a solution
New Reviewer

Recieved a express package and not for me nor whom ever delivered sent to wrong address

I would like a call back in regards to express package that was sent to me, note this address on UPS was not our address neither anyone in this home. This has to do with this person's foreclosure on home. Once again do not know this person nor the address is way off. I need to speak to someone because a few year ago I put a restraining order against this person and filed thru Brevard County that there was a huge scam thru this man. After researching the properties he was renting us a house that was under foreclosure, every day a police officer or a notice from original mortgage company stating they will physically remove us. Long story, please call back I have official documents.
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ID
#3254116 Review #3254116 is a subjective opinion of poster.
Location
Melbourne, Florida
Loss
$1500
Preferred solution
Let the company propose a solution

The tracking say a package was delivered but I never received a package

The tracking say a package was delivered but I never received a package I just wanna know how do we see where is the package
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ID
#3253873 Review #3253873 is a subjective opinion of poster.
Location
Mount Prospect, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to find a package

The track and say that I received the package but I did not never receive a package Why does the tracker say I received a package I did not receive
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ID
#3253775 Review #3253775 is a subjective opinion of poster.
Location
Mount Prospect, Illinois
Preferred solution
A reason why it said it was delivered and then never got to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deliveries

I dont think its UPS but people keep texting me saying I have a package to be delivered and every day its a different name and phone number. What should I do? The phone numbers are : John 1-98*-***-**** Bob 1-64*-***-**** 1-84*-***-**** My husband gets them on his phone also.
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ID
#3250569 Review #3250569 is a subjective opinion of poster.
Location
Secaucus, New Jersey
Preferred solution
Let the company propose a solution

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