“UPS lost a very valuable package that was tracked the whole time until it arrived at the Laurel distribution center in MD. Somehow this huge, costly item is nowhere to be found.
The guaranteed delivery was Friday the 24th, evening by 8pm. I am writing this on Monday afternoon the 27th. We have been on the phone with UPS all day and have driven to the location that states our package is available for pick up. Nevermind the guaranteed delivery--apparently they decided to skip it this time to make us pick up an item they don't have.
We are leaving the country tomorrow morning; the package was to enable us to bring our family pet with us. We have no options to get a rushed new item, or even able to buy the specific item in a store. They completely screwed us over, and Amazon is going to open an investigation on them for "misplacing" our expensive item. Amazon has also issued us a refund because of UPS mishandling our package.
I forever trusted and relied on UPS before this incident. I've even worked for the company seasonally and was thoroughly impressed with their business model.
The UPS customer service and people in Laurel have been zero help in making the effort to find our item or holding whoever is responsible for handling the package. I now officially only trust FedEx to deliver things on time and when they guarantee.
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