Not resolved

A simple envelope containing valuable documents were not delivered on time. Dec 11 my daughter drop a package at Hodgkins, Illinois to be received in Texas Harlingen on the 15th.

Is the 19th and they have not report anything, even when a report was filed right away. UPS rep pretended that I called at the store that the documents were initially droped. No one knows anything and calling to the investigation dept is the same thing as going online, but is not an updated staus.

I thought UPS had more profesional services. Hello FED EX !!!!!!

Reason of review: Problem with delivery.

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