Not resolved
4.3
Details
Customer service
Product or Service Quality
Tracking Tool
Turnaround Time
0 comments

I don't think that UPS should be the one who decides on what packages require a signature. I had ordered some perishable items via 2-day Air.

UPS decided that they wanted a signature in order to leave the package. Because this was a Friday, the next scheduled delivery day was the following Monday. The items are going to be ruined, and will be going straight into the trash. The vendor had e-mailed me telling me that they had requested that UPS leave the box without signature.

Unfortunately, for the vendor, I will not order any other items from them if UPS keeps requesting a signature. Not all of us have the luxury of having someone available to receive the shipment.

Reason of review: Problem with delivery.

Monetary Loss: $50.

I liked: Tracking tool.

I didn't like: Requiring signature.

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