For the most part, UPS has been reliable to get my package here on time and many times even a day earlier than expected. When all this comes together, I'm quite happy.
However, when a UPS driver claims to have made an attempt to deliver my package and I know an attempt has NOT been made because I was home all day waiting for the truck, it *** me off. This has been happening more and more often and it's making the reliability factor falter in a big way. On top of the delivery failure, this driver has made the decision to drop off my package to an "access point" today that ends up being a grocery store of all things in a less desirable area.
This is not acceptable since the timing is very inconvenient. I needed this delivery yesterday.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I liked: When package is delivered on time.
I didn't like: Driver claims a delivery was attempted when that was not true.