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Due to a slight mispelling in my name (one letter difference), I was unable to go onto My Choice on UPS's website (never used it before) and arrange for me to pickup a package at their nearest service center. This service is supposed to be free and accesible by anyone.

When I called the representative, they told me there was NOTHING they could do to help me.

They couldn't arrange will-call over the phone, and couldn't help me with the technical problems online. I talked to four representatives and one superviser, all with the same answer of basically "tough luck." The package ended up being sent back to the shipper (no refund) and I was out over 100 dollars.

Monetary Loss: $109.

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