Due to a slight mispelling in my name (one letter difference), I was unable to go onto My Choice on UPS's website (never used it before) and arrange for me to pickup a package at their nearest service center.This service is supposed to be free and accesible by anyone.

When I called the representative, they told me there was NOTHING they could do to help me.

They couldn't arrange will-call over the phone, and couldn't help me with the technical problems online.I talked to four representatives and one superviser, all with the same answer of basically "tough luck." The package ended up being sent back to the shipper (no refund) and I was out over 100 dollars.

Monetary Loss: $109.

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