Very unpleasant experience with UPS (of which I always had a positive opinion before). We were expecting two packages, had tracking numbers, and were in the driveway to receive them.
The truck pulled up in our driveway, the driver got out his rolling truck, and proceeded to get the packages from the interior. They were both heavy (50+ pounds each) and were marked "Fragile" in several places. He put one of them on the floor of the truck and KICKED it end over end to move it to the opening. He misjudged the distance and kicked the box out of the truck; it fell about three feet onto our concrete driveway!
No apology from him at all. When he placed the two boxes in our garage we told him we wanted to open the one which had fallen out to be sure the contents were not damaged. He refused! Said we had to sign for them first.
When we refused to do that, he picked them up, put them back in the truck, and drove away! He said something to the effect that it made him no difference what we decided - it was no concern of his at all. Dumbfounded, we called the UPS office immediately. Long story short, after several phone calls we were assured that they "would work something out" to redeliver the boxes and let us open them.
Fast forward one day - I checked the tracking numbers and learned that the boxes were on the way back to California! More phone calls. Packages cannot be intercepted and returned to us. Now we have paid-for items which we do not have, and the merchant in California will have the items back in his store in a few days.
This is ridiculous!!
Wouldn't anybody demand the right to inspect a package which he has seen fall three feet from a truck to the driveway? Something very wrong here...
Reason of review: Problem with delivery.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.
I liked: Tracking our packages, Tracking tool.
I didn't like: Drivers, Broke my stuff.