I ordered a part from our vendor. Part did not arrived on date expected.
Tracking number shows that the package was put by UPS on wrong truck so it will be 7 days late because of Thanksgiving holidays. We have a huge account with UPS. Ups trucks come to our facility two times a day. We have a building just for shipping and receiving orders, but still we are just a customer with no recourse if UPS made a mistake.
We are a company trying to survive challenging economic time.
UPS red is not encourage so we leave enough buffer time when we order parts.
But not 7 days. Stocking expensive part is not an option either.
Product or Service Mentioned: Ups Account.