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Customer service
Product or Service Quality
Tracking Tool
1 comment

UPS failed to deliver package on a 4 hour window. Delivery driver shows up 1 1/2 hour late and leaves a note to deliver in 3 days.

I complained about the waiting period so they gave me tracking status for the next day to deliver by the end of the day in which they did not deliver. I made a formal complaint to UPS and the representative says I would get a call but never did got one. The very next day I get a tracking status again to deliver by the end of the day but UPS failed to deliver again for the next 2 days. In the mean time I receive an email advertising to use Access Point to have my package deliver to a UPS store for a fee which I refuse.

I waited for total 5 days for UPS to deliver in which I wasted my time because they never showed up at my door. I ended up cancelling my order.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

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I have been receiving a package at least once a month thru ups from the medical dispensary in dallas tx I live in edgewood nm it is always a next day air shipment due to it being diabetic medication on 12/ 5/2017 they lied add said to inclement weather the shipment was delayed there was no bad weather in Dallas TX on that day

now on 12/8/2017 Friday they say it will be delivered on the next business day but of course the scan said it was last scanned in Ontario CA how do you next day air a medical package packed in ice 40 m8iles east of Albuquerque thru CALIFORNIA when that was never done before I have been getting these packages for at least the last 8 years