I have a delivery that needs signature. However, the first attempt was unsuccessful because I was not home (I work all day).
They left a notice of their attempt. Their next delivery would be next day at 10-12pm, also a time when I won't be available (who is available at that time when most people work??). When I tried to reschedule another time for another day on their UPS.com, it would COST ME EXTRA $5 in order to change to another time or another address!!
When I tried to talk to customer service, they couldn't do anything and all they could offer is: go to MyUPS.com.
So, they have my package and they have NO incentive whatsoever to offer any customer service at all and they just want more money on my behalf!!
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service, Delivery, Customer service agent, Overcharging rate.