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UPS delivery person claim they could not find my residence because it's not on the GPS. What did they do before GPS?

The regular driver is on vacation and have delivered more than 5 or 6 packages. I personally gave a customer rep directions the evening the package should have been delivered. Received another call the next morning to confirm the directions. Believe or not, they still didn't receive my order.

This afternoon, I'm told that my order will be deliver tomorrow which is 2 days after it should have been delivered.

Very poor customer service. UPS use to stand for Excellent Customer Service, what happen?

Product or Service Mentioned: Ups Delivery Service.

Company wrote 0 private or public responses to the review from Jun 08, 2011.
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How did you talk to the delivery person if they could not find your house?? The people that are out delivering are not the same ones that answer your phone calls.

UPS trucks are not equipped with GPS. If you live in a rural area or a newer subdivision, anyone could have trouble finding it, unless you gave directions to them, which obviously you didn't:)


jeez have some patience if you live out in the middle of nowhere lol

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