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Sent a package back to the mfg in the same box it came in from the manufacture.UPS damaged the box and product inside.

Made a claim with UPS. After a follow up e mail on the status of my claim, they denied indicating they require "peanuts" to be used in packing. Makes no sense considering it was returned shipped the way it came from the mfg. not only did it cost me $27.00 to ship but the product cost was $79.00.

I am disappointed with this company.

I will ship with FedEx going forward.Hopefully they don't hold the consumer to a different standard.

Monetary Loss: $79.

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Anonymous
#687017

UPS requires 2 inches of adequate padding around the item as well as a proper box, which includes a minimum bursting test of 200 lbs, which most companies don't ship with (Amazon, etc.) Packages go down conveyor belts, where big packages can land on small packages, which is why the regulations are in place so that the item inside isn't damaged. If an item is damaged when being shipped to the consumer, the company is still liable for that damage just like you are if its shipped like that. The consumer is held to the same standards as the company.

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