Not resolved

UPS lost my sons passport and not promised 2 day shipping.When I called after 2 days they reported that passport was lost.They even don't care to inform customer that their package is lost .I did constant follow up to know the status.Called 5-6 time to get status.

They sent passport to Nevada and later on they found it.So i expected delivery next day morning as they already late.But UPS do not care about customer .After calling so many times as well passport not delivered next day.What a shame.I will never go for UPS again.I am still waiting for passport after 7 days.Tired from doing follow up as well.

Product or Service Mentioned: Ups Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

I didn't like: How they mess up over and over.

Company wrote 0 public responses to the review from Nov 25, 2015.
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