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1.0

I live in Bullhead City Arizona. The local UPS Customer Service is dysfunctional, poorly managed, employees are arrogant, the manager couldn't care less.

My medication, shipped in a ice overnight next day delivery for the last two years have been nothing but disgusting experience. I had requested they hold the package at the customer center, for a while it worked, then that went to *** I used a UPS access point CVS Ft Mohave AZ. They opened the package, destroyed the box and packing material, told me the package was never received and that UPS tracking information was not correct. The package was found unrefrigerated in CVS.

Another overnight package stayed in the UPS truck for 2 days undelivered all ice pack melted. Another UPS package sent to another UPS access point was shown as delivered to the access point, the access point never received the package, it was left outside my front door.

UPS customer service is a call center in the Philippines, they don't do crap to resolve any issue. UPS is a sham and a scam.

User's recommendation: Find another service.

Location: 2913 Easy Street, Bullhead City, AZ 86442

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