I was not able to take time off work to be home for the delivery of my package, and the other option was to pick up the package myself from their location. The location was over 45 minutes away and wasn't open on weekends, so I had to rush after work and fight rush hour traffic to pick up a package that I'd paid to have delivered to me.
It was completely inconvenient. And I live in Toronto, Canada's largest city.
I cannot believe that is the best UPS can do. Surely I should be able to request that it be delivered to one of their locations closer to me.