State: Pennsylvania Clear all filters (119 of 5602 reviews match)
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1.0
Details
Going to my sister who is fighting her last phase of cancer, I shipped my clothes and did not receive my most expensive items. No one will help me and say it is my fault. They denied my claim. I also heard that it is commonly known someone personally often BRAGGED...
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Review
#1603729 Review #1603729 is a subjective opinion of poster.
Pros
  • Respectful but useless customer service staff
Cons
  • Lost shipment
  • Worst shipping company
  • Disinterest in my issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • no merchandise
1.8
Details
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
UPS - Management needs to step in
Multiple times I have had a package get messed up, delivered to the wrong place or not at all. Before I had the package not delivered and was rescheduled for the next day due to (wrong address) or so they say. It gets dropped off the next day with a new shipment slip...
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#1572283 Review #1572283 is a subjective opinion of poster.
Cons
  • Ups
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • lied
  • UNHELPFUL
  • Ups Don t Care
Despite instructions to deliver to a "side entrance" driver ignored instructions. Driver stated delivered to "front" yet no package in business up front! No way to contact driver by UPS so there is nothing for me to do except wait till tomorrow and hope that the "gift"...
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#1399856 Review #1399856 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Reason of review
Poor customer service
Gwynedd Valley PA Your driver was literally gunning the engine going down our street (Wood Spring Rd) this evening. I could not believe my eyes and ears! We have a windy, poor visibility (trees) residential-only road with many young children living here (who could...
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#1350377 Review #1350377 is a subjective opinion of poster.
Service
Ups Vehicle Driver
1.2
Details
They called me on 8/9/20 told me my package was delayed. I was fine with that they guarantee it by 8pm on 8/10/20 ok fine. checked tracker it was loaded on the truck at 5:45am to go out for del. 8pm never showed up called customer service they said not until 8/12/20....
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#1327410 Review #1327410 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • Nice ups driver
Cons
  • Call center
  • Lied about delivering parcel
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • lied
  • Ups Liars
1.2
Details
I dropped off a box at my local UPS facility on 6/4/18 to be delivered to a repair facility in Texas. Tracking said it would get there on 6/8/18. It did not I have called, emailed, twitter private messaged them at least a dozen times, each time was apologized to,...
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#1302692 Review #1302692 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Packages do not get delivered according to protocol
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
1.7
Details
Waited all day today for a promised UPS delivery. It was nearly 7 pm & dark outside. My living room drapes were open & the lights on. Two outside porch lights were also turned on. Knowing UPS drivers make their last deliveries at 7 pm, I walked into my living room in...
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Review
#1207546 Review #1207546 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

UPS in New Wilmington, Pennsylvania - Received 1 of 2 packages from same company

1.0
Details
call Ups and told a guy that I only received one of two packages from Filter Fast. I have done business with this company before. I was certain that I would receive two packages because of the size of one of the filters. the Ups guy said that I received my delivery, not to mention that I should have to received two packages. Upon opening the one lone package, I knew that there was only one order shipped. I have had numerous packages delivered by Ups to wrong houses. Ups has done me no favors on there deliveries. I am know going to the local Ups and have my deliveries pick-ed up by myself
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#1132609 Review #1132609 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Order processing issue

Ups - Delivery Service Review from York, Pennsylvania

1.0
Details
So yeah UPS broke my 48" inch Tv i send it back to get inspected and they begin to say its my fault when i packed it up in original package i even asked ups if that would be ok to send it like that, the ups person on the phone said it would be ok and on top of that they never asked me if i wanted insurence asuming that i knew to ask for it ,,even tho its my first time ever shipping with ups or anybuddy ,,anyhow they break my tv ,,so i send it in to be inspected ,, they say they will only give me 120 dollers toward my 320 doller tv witch is not exceptable ,, and on top of that the broken TV that i sent in to get inspected has never got sent back to me and ive been waiting a month and i never got any money for my broken TV ,, so pritty much they broke my tv then robbed and now i have no tv and no money for a new one ,, i hate ups this was my first time and will be my last ,,and i still want my 320 dollers for my tv so what am i suppost to do ??
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Review
#946906 Review #946906 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Damaged or defective

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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UPS - Complaints

3.0
Details
Once again they left my package next to the door after repeatedly telling them that I am visually impaired and can not see it unless I am standing on top of it. The difference this time I didnt even get a knock on the door. I did lodge a complaint with them and maybe 15 minutes later I get a call from the phildelphia branch telling me they have different drivers and it wasnt listed to knock on the door. Personally I doubt it. (I did tell the woman I wanted the manager to come up so I can show him my safety stick, blindmans cane, but she said she would note it on the computer that next time the driver is to hand deliver the package) A few years ago they delivered a package to walker st. I live on valley st and they actually tried telling me its an honest mistake. "Walker, Valley - hows that an honest mistake?" When I was driving trucks UPS was the toughest company to work for but it was also one of the best paying - what happened? Who's running this company, Fred Flinstone? Maybe this is how the acronym UPS changed to you people suck
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Review
#940909 Review #940909 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Cons
  • Very unprofessional
Reason of review
Problem with delivery
Tags
  • Poor Delivery