I payed $40 for a package to arrive on Valentines day for my girlfriend. It was paid specifically for that day and in the package included her birthday gift as well, which was 2 days later.
The package gets delayed until Tuesday, which is what day it would arrive if I payed for normal ground shipping. They will not compensate/refund. Basically paid $40 for 7 day shipping. Will not ever use UPS again.
They just lost a customer who spends hundreds on shipping a year and earned a bad review and following up with word of mouth. Thanks a lot UPS