I went into UPS (Bijou St) to ship a letter. The gentlemen behind the counter asked me if I'd like to use USPS.
I made it VERY clear absolutely NOT! I paid $11.84 and was given a tracking number. I went a few days later to check the my package had arrived. I input the tracking number only to have the UPS web tell me no information was available.
So I called the 800 number who advised me that, MY PACKAGE WAS INDEED SENT VIA USPS DESPITE ME TELLING THE EMPLOYEE NO! After about 6 calls I go received a call back from the supervisor of said store asking if they could refund my money. I agreed, but I don't think the owner of this franchise will find out. I'll give that UPS is on their stuff but I blame the employee and his direct supervisors.
These are all young children who are working there. Either they just plain don't care or they feel that the sign out front has their name on it. Regardless I will not go back to this location.
If I wanted to use the USPS , I'd go there. CHECK YOUR STUFF
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $12. The author is overall dissatisfied with UPS. The most disappointing about ups shipping from UPS was customer service reps who make their own decisions , but reviewer liked phone cus service. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about UPS.
Check out the best and the worst companies in Transportation and Logistics category for more informed decision or compare UPS to other companies on our site.