We paid $23 for overnight, 10:00 AM delivery on Wednesday. The letter was not delivered.
I called UPS and tried online chat. Both experiences were awful. They said I could go to a store to ask for a partial refund. I asked for a supervisor and was put back in the *** for 15 minutes until I hung up.
Service was terrible and noone seemed concerned that my time-sensitive letter was not delivered, they just said they'd get to it tomorrow.
The chat was just as bad, they said they couldn't call me to confirm delivery or issue a credit. I won't be back.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $23.