I sold an explosion proof heater to a guy on ebay for $600 and shipped it via UPS package. I was pushing the weight limit but got it under the max weight allowed. This thing was well built. I paid $142.00 for shipping. It showed up in NJ badly damaged. Like $1,200 worth of damage. I had refunded the money and had it shipped back. The replacement cost of the unit was $3,500, repair cost was $1,200 and actual cost was $600. This was the first package I had shipped that was worth over $100, so I didn't know I should claim anything or add insurance. I jumped through the claims hoops and found the proof I needed. In the end I got my shipping charges refunded and $100. I find it ridiculous you can pay for something to be shipped by a company and have it damaged while in their possession and get shafted for not paying for extra protection, when I thought thats what I was paying for to begin with. Here is an excerpt from their website on the values side of things:
"Integrity - It is the core of who we are and all we do.
Service - Serving the needs of our customers and communities is central to our success.
Quality and Efficiency-We remain constructively dissatisfied in our pursuit of excellence."
Lets pick this apart. Integrity? If you broke it, you fix it, the right way. Service? What a joke. I was told sorry. Great service? Not in my book. Quality? Maybe if my package showed up ithe way I left it with them. All in all, won't be shipping with them again.
Product or Service Mentioned: Ups Customer Care.
Monetary Loss: $500.