Ill try to keep this as short as possible:
Paid for 2nd day delivery.
On the day package was to be delivered, I was watching the status.
Status changes to "Delivered. Location: "Other - released".
I call home and ask my wife if she received it. No, no one rang the bell or knocked on the door, no package in sight.
I contact UPS and am told the package was delivered and signed for at the correct address.
I ask who signed for it. Response "I cant tell you that sir"
I ask what "Other -released" Means. Response: "That means it was delivered to your door" (Bull!)
UPS tells me I HAVE to contact the shipper to start a "Tracer" on the package. I do so.
Trace takes about 9 days. On day 9, someone shows up to look around the front door. Seriously? You think we were stepping over the package for over a week? We are asked to sign a document stating we didnt receive the package.
During this time, the UPS customer "service" team simply treats me like a criminal running some sort of fraud ring.
At no time was I ever told who signed for the package or where it was delivered.
Someone else posted their concern about there being a theft ring within UPS and I completely agree. I was lied to by multiple UPS employees. Googling the term "Other released" indicates this is the status they use when a package "disappears" while in the driver's possession, because every instance of it indicates that UPS claims it was delivered to the right address, but the recipient cannot find it anywhere. (In the past, UPS has always said either "left at door" or "left at neighbor" with an address. "Other-released" seems to mean it was "released" into the driver's possession.
Looking at their FB page and seeing the hundreds of lost package complaints really says to be something is VERY VERY wrong with UPS. I myself am positive there is a blind eye being turned to driver theft.
UPS has horrendous customer service. All their representatives do is repeat the script they have been given.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $300.