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Package lost or stolen, but UPS driver marked as "delivered". UPS refuses to replace or pay for item even though it insurance by shipper was paid.

UPS customer service representative said it was "not their issue once marked delivered." Many other companies immediately replace items, but not UPS. This is not the first issue of this kind. Social media is a buzz about this type of situation, soon UPS will lose even more money and customers because they refuse to take responsibility and do the right thing.

Shame on UPS. Don't use them, and if you do, don't pay for insurance as it is meaningless.

Reason of review: Problem with delivery.

Monetary Loss: $140.

Preferred solution: Full refund.

I didn't like: Customer service agent.

Company wrote 0 public responses to the review from Dec 20, 2015.
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Anonymous
#1081567

Once it is delivered, that is the end of the issue.

The news is showing stories it seems every night about folks following delivery vehicles and stealing the packages after delivery.

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