I've never had a problems with UPS before, but when you do its a disaster. I have adopted a family that could not provide presents to their kids this year due to circumstances.
The party is supposed to be 12/14 today. My package was suppose to be here on the 10th....but its been sitting in Mesquite, TX since then and I am only 5 miles away, the real kicker is the weather has been nice since the 10th and it gets posted due to bad weather.....Where are you driving it to? to get 5 miles? Alaska.
You send a email to CS and it says you will have a email in 1 business day....I've sent two emails now and more than 1 business day has passed. What is UPS doing to make up the shipment costs (obviously it nots coming in 2nd day air, and obviously the weather is NOT preventing it) and are they working on Saturday and Sunday to get these packages delivered?
Maybe it wouldn't be so upsetting, if the package was even moving but all the packages in Mesquite seem to be sitting for days....Maybe tonight....UPS will show up at the Christmas party for the adopted families and be dressed like Santa and make this delivery, probably not, and I will be sure to take a picture of that kid that there is no present under the tree for....If you want to make it right, work longer hours and the weekend, the rest of America has too when they have a job to be delivered by a deadline. No excuses, just make it right