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Update by user Aug 21, 2020

Finally the replacement liner arrived on the 29 July Via TNT.It took 3 days to re-manufacture a replacement and to fly it back to the UK from the USA and on to France. Where it took a further 2 days from Paris to my location which is normally a 5 hr drive.Finally fitted and all is well.Final Note have heard nothing from UPS

Update by user Jul 24, 2020

Still awaiting delivery

Update by user Jul 22, 2020

I have not so far lost any funds, just the lack of use of my swimming pool during the main summer holiday. We are having great weather at the moment which just adds to the dis-pleasure.A replacement is on order as I type this but will take about 3 weeks to arrive.Well done UPS you have really failed this time!!

Original review posted by user Jul 22, 2020

I ordered a replacement pool liner at the end of May for delivery late June in France. Pool liner arrived as planned in the UK and was shipped by UPS on the 17 June arrived in France, with a planned delivery on the 19 June.

26 June UPS logged package at Tremuson, Brittany.

26 June at 0812 Hrs no further info received. Many phone calls to the UK supplier and back with no info gained from the French UPS.

19 July informed that the package had been found at Tremuson and would be issued a new delivery date of the 22 July.

Package arrived at 1400hrs in black plastic wrapping, the original carton was cardboard box with added protection!!. The black plastic was removed to find scuff marks on the base and two small holes in the side wall, package was refused and taken away by the courier.

User's recommendation: Find a better company.

Product or Service Mentioned: Ups Courier Delivery Service.

Preferred solution: Let the company propose a solution.

UPS Pros: Friendly drivers.

UPS Cons: Terrible business nondelivery and bad complaint resolution, Terrible information poor feed back and unable to complain.

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