★☆☆☆☆ My packages have been at the local hub for 10 days undelivered. They won't let me pick it up and continually lie about it being out for delivery.
This have been a complete nightmare and I've lost all faith in UPS. This is depressing as I terribly needed these packages before I left on vacation. I've called multiple times and tried the online chat only to be lied to or been helped by people completely out of the loop.
I hope they get new management and figure out how they are failing so badly. I ordered the packages on the tenth, not going to be delivered until after the 26th.