I shipped a box home containing ceramics and glasses. Everything was wrapped in newspaper, bubble wrap and placed inside a box with peanuts for extra protection and the box was marked fragile.
When the box arrived, it was all smashed and the contents was destroyed. The UPS driver could not believe the condition of the box. I filed a damage complaint and followed UPS guidelines. They picked up the package to do a damage investigation.
After 10 days and not hearing anything, I called UPS who advised me that when their investigation is done, they notify the store where it was shipped from and do not notify the people involved. I immediately called the store who said UPS declined the claim because they felt it wasn't packaged well enough.
What a rip off. Next time I'll use FEDEX.