Because of unexpected illness, I had to sell tickets to an NFL game which I had originally purchased via Stub Hub. In order to re-sell the tickets, I (located in Chicago area) had to overnight the tickets to the Stub Hub of the city where the NFL game was taking place (St. Louis). Because the Stub Hub city office was located in a St. Louis UPS Store, I felt relatively safe shipping the package overnight (for Saturday delivery) to the UPS Store in St. Louis. I mean, I'm shipping via UPS to a regional UPS store in St. Louis, what could go wrong using UPS as the carrier.
Well just about everything that could go wrong did go wrong. While my overnight package arrived in St. Louis the next day Saturday, the UPS driver tried to deliver to the UPS the store before 8 a.m. The store was closed and did not open until 10:00 a.m.
I was notified by Stub Hub that they did not have receipt of the tickets, which I thought was impossible because I had the tickets shipped via overnight Saturday delivery from one UPS Store to another UPS Store. Stub Hub was told by UPS that the tickets were delivered prior to the stores opening (at 10 a.m.)and they could not re-deliver the package, and absolved themselves of liability.
After calling UPS Customer service on Saturday, they informed me that there was nothing they could do for me, and if I wanted a refund, I had to go back to the UPS store where I shipped the tickets from. After calling on Saturday and telling the UPS Store clerk over the phone of my predicament, I was informed that they could issue me a refund; I just had to wait until open of business on Monday morning.
So Monday morning, I walk into the UPS Store with my receipt expecting to receive a full refund for the Saturday delivery service which was never made and I was told that they could not issue me a refund because UPS the delivery service attempted to deliver the package and it was not their fault that the store was not open to receive my package.
So basically, not only am I out of the money I could have potentially earned on selling the tickets, I also was not issued a refund for the lack of Saturday delivery service. I've been given the run around not only by the UPS Store locally here in the Chicago area, but also by UPS Customer Service.
The local UPS store told me they are not affialted with UPS shipping and it’s not their fault the package did not arrive at the UPS store in Saint Louis and therefore, the is nothing they could do for me.
I've decided to take it upon myself to do whatever I can to get the word out of UPS's deceptive advertising of overnight Saturday delivery service. My receipt specifically says Next Day Air with added Service Options.
How can UPS shipping not know the operating times of the UPS Store? I don't understand that.
At the very least, I would like a refund for the cost of the Saturday delivery service of $45.16. I paid for a UPS Service at a UPS Store and UPS did not provide me the service I paid for. I would also like to complain about the loss of potential revenue that would have arisen with the ticket sales.
Monetary Loss: $45.