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I sent a box of frozen Alaskan moose and seafood with a 10:30 AM next day delivery from Alaska to California. It never arrived and no one could tell me where the package was the entire day when it was suppose to arrive.

Just kept saying in transit but it had left Oakland but never made it to San Jose. I placed many calls and received many promises to call me back which never happened. Finally got a supervisor on the phone who checked into it and 48 hours after shipping it's on a trailer with 2000 other boxes and won't be delivered until best case 72 hours after it was shipped, 48 hours after a guaranteed delivery.

Since UPS will not guarantee perishable items for shipping I am out 100's of dollars. I will not use UPS again.

Product or Service Mentioned: Ups Next Day Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Disaster.

Company wrote 0 private or public responses to the review from Dec 14, 2016.
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