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I sent a time sensitive package via UPS overnight to Florida. UPS missed their connecting flight so package delayed.

I called again UPS said engine trouble. Package late ,UPS said they would issue credit. I get the bill with a late fee. No credit.

I call UPS they say sorry it is passed the 15 day timeframe to get a full or part credit. I talked to 3 different people in Central America and after long waits on hold no help. The package took 2 days instead of overnight so they should adjust right? Nope they said they can not help me out.

I told them I am sorry no credit then close my account. They could care less.

I am going to FED EX in the future. Good bye UPS.

Review about: Ups Overnight Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $63.

Preferred solution: Price reduction.

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