I ordered some items for overnight delivery and everything was shipped on time and was out for delivery on 10/26/10. I waited for UPS and was a bit concerned when they never showed up and it was 7pm. At 8pm I called and was told they are still out for delivery and that they will deliver it this evening.
At 9:30pm I checked status on my package and it had the message:
THE SCHEDULED CONNECTION WAS MISSED / DELIVERY RESCHEDULED
Then 2 minutes later updated:
AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS / CUSTOMER HAS CONFIRMED AND WILL PICK UP PACKAGES THIS EVENING
Now I never requested it to be held. If I wanted to pick it up, I wouldn't have ordered this online. I called UPS and was told they couldn't redeliver on 10/27 so I would have to wait until 10/28 to receive the package.
I asked for them to just return to sender and they refused saying they have to deliver it first so I could reject it. I will end up doing that tomorrow and hopefully be able to avoid UPS in the future.