My wife's cancer medication is provided to us by an American Specialty Pharmacy with overnight delivery.
The medication is shipped from the UK.
This shipment was ordered on Jan 26 for delivery on Jan 27. The label clearly stated that the package contains chemotherapy drugs.
When it failed to arrive, the tracking said:
"We've incorrectly sorted the package at our facility. This may cause at least one business day delay"
The package was finally delivered after a full week!! instead of overnight.
No excuse, no effort to expedite the package.
What a way to treat a package a human being depends on!
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Careless handling of life saving dugs.