in 2014 a supplier used them to ship goods to me from China and they asked for payment of amounts from customs that were unreasonable to release the goods in Kenya. I asked them to review the amounts with customs as they did not make sense and they never responded so I used asked the supplier to re-ship the goods using a another courier and I received the goods without any issues.
In 2017 a supplier used them to ship goods to me from Poland and they asked for an unreasonable payment from customs to release goods. I asked them to review with customs and had to follow up several times. Finally they reviewed and adjusted the amounts for which I paid them and the goods were released.
However I found out that I was overcharged (they paid less to customs than what they charged me). After two weeks of following up continuously the amount that was overcharged was refunded.
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Leave East Africa so others who want to provide better service can provide it.