Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
1 comment

Sent two packages for delivery from North Carolina to New Jersey on December 15, 2017. Paid extra for a "signature upon delivery," for a total cost of over $30.00 in delivery charges.

Packages never reached their destination via UPS delivery. Complained to my UPS store and requested a refund for undelivered packages. I'm still waiting for the delivery of my packages or a refund for my delivery charges. So far neither has occurred.

To this day there has been no notification from UPS that packages were lost and/or undeliverable. It has been over five weeks and between both packages a total of $300.00 worth of Visa gift cards have been sent and not delivered or acknowledged as lost by UPS.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Full refund.

I didn't like: Lack of response regarding package loss during delivery.

Company wrote 0 public responses to the review from Jan 23.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Just wanted to supply an update about this review. The day after this review was posted I received a settlement check for more than the amount of service lost.

I am pleased with the final resolution.

At no time during this situation did I hold the local UPS store at fault. My complaint was with the UPS corporation.

You May Also Like