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Hello

I've send a parcel abroad using UPS at Aug/2016 and they returned the parcel to me charging twice the value without my consent - just because the receiver didn't accept the parcel.

I've tried to get in contact with their support and nobody answer why I need to pay twice for something that wasn't even delivered.

#161121-015188

#161118-006735

#161112-002916

#161108-002646

A decent company don't charge the customer with his approval.

I'm just realised that THEY DON'T CARE ABOUT THE CUSTOMERS and I will never use their services again.

Product or Service Mentioned: Ups Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $218.

Preferred solution: Not being charge again just because the parcel has returned to me.

I didn't like: Charging me twice to return the parcel, Customer service use monologues to answer your questions.

Company wrote 0 private or public responses to the review from Nov 23, 2016.
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