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On July my mum posted the original document from Russia to UK. I have needed this documents to organize my passport. Everything was ok till the letter came to Edinburgh. UPS Edinburgh managed to loose it somewhere.

I cant trust UPS anymore. I m dealing only with DHL. Also they have being making refund since July as well. I chase them up today again.

I m wondering when this story will finish. UPS provides a poor service which we cant accept. I will never use UPS in the future. Hope my story would be an example for everyone.

Nataly McDonald

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Full refund.

I didn't like: Big disappointment.

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