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Dear Sir / Madam,

Reference to our Tracking Number 1Z02A5X90446572426 of 29/6/2015 Consignment dispatch from NETHERLANDS for MUMBAI its seems the parcel arrived in MUMBAI on 1/7/2015 which has not been received by us till date when we call to UPS on TOLL FREE Number then they told us that consignment is hold for CUSTOMS CLERANCE last week we send all the needed documents to UPS People they send us E-Mail Address and told us to mail KYC documents on given E-Mail Address( rnaresh@ups.com hvaishali@ups.com) we have done all our producers from our side but still no reply and UPS saying that is not our lookout . We had very much pressed for an urgent delivery but it seems our many requests have had no influence on your tardy working. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment. Please intimate us on the phone the status of your delivery schedule as soon as you receive this letter. We may be forced to take action not to received the consignment if you fail to reply and cause any more delay.

It is now up to you to salvage our belied expectations.

Yours faithfully

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