The idea has forced itself on me that UPS is only for those who absolutely, positively don't care whether their packages are delivered, when they're delivered, or where they're delivered. It's hard to know whether the decline in service I've observed is national or peculiar to my city, Columbia, S.C.
But here in Columbia it routinely takes a greater number of days for a package to make its way from the local UPS depot to the house than to reach the depot from afar, because of reschedulings and "exceptions." By and large the exceptions are fictitious, a way for UPS to transfer the blame for late delivery to the recipient. Dozens of times lately UPS has recorded on its website that no one was available to sign for delivery. Revealingly, the doorbell hasn't rung once during the day, nor has there been an Infonotice placed on the door on any of these occasions. Besides, days later, when the driver has finally made an attempt at delivery he's just dropped the package at the door without waiting for a signature.
Even when there's an attempt at delivery, the attempt may not be at the addressee's house but at the same house number on a vaguely similarly named street.
I now avoid UPS as a shipper, but I wish there were a web list of sellers who offer the option of non-UPS shipping, since not everyone does.
Review about: Ups Delivery Service.