I ordered items, and paid extra for 3 day shipping. It was shipped out by UPS 05/07/2014. It is on my tracking Information, the ship out date. Then I looked to see what time today my package was arriving for my customers, so I could let them know when I would be delivering their items. It then said delivery date 05/12/2014. I called them to ask what was going on. I was informed, that even though it was on the truck, and on the road... UPS DOES NOT consider it as part of the 3 day delivery. They never count the first day. WHAT?!?! Since when do you not count the first day? The really sad thing, is 24 hrs ago, 05/08/2014, at 1:48 pm it was an hour away from me. It is 2:32 and I won't get my package until Monday... I am leaving Monday morning for my vacation. My customers won't get their items. And UPS Corporate asked if there was someone that could give my customers their items. NO!!! They paid for 3 day delivery, and will not get their product for 6 days. My customers want their money back for the shipping, and now they want their money back for the items, since now they won't get their products for over 2 weeks! When I get home. Thanks UPS!!!
This is what my tracking info showed me on the UPS website: Look at 05/07=DEPARTURE SCAN! Meaning it left do be delivered at 11:13 pm
West Columbia, SC, United States 05/08/2014 1:48 P.M. Arrival Scan
Ontario, CA, United States 05/08/2014 6:37 A.M. Departure Scan
05/08/2014 12:51 A.M. Arrival Scan
Van Nuys, CA, United States 05/07/2014 11:13 P.M. Departure Scan
05/07/2014 9:55 P.M. Origin Scan
United States 05/07/2014 8:13 P.M. Order Processed: Ready for UPS
Monetary Loss: $350.