Ordered Chineses Elm tree on 4/22/09. Now June 15th and still no merchandise.
Have called and talked to several males in the nursery on at least 4 occasions. Was told by first contact that package was damaged and returned by UPS and he would send another. Don't know why I wasn't contacted or another tree not sent before I called them. No tree.
Second contact said sorry he would send out and should receive in 3 days. No tree. Third contact said no tree was scheduled to go out that day and I should get in 7-10 days. No tree.
Fourth contact, a manager said UPS returned tree in May and it was now (June 15th) too late send and will send tree in the fall. I asked for a refund since I could not trust them to do in the fall what they have falled to do in the spring.
He said I could not cancel because they have a no-cancellation no-refund policy and refused to refund my money. They assume no responsiblility for their failure to perform on four occasions.