UPS tries to save money by scheduling deliveries and pickups in their best interest.Deliver to my business some days by 11 am, the next day 2:30 pm.
Today it's 4 AND STILL NO SHOW. TRACKING INFO is a JOKE. On truck scheduled delivery by closing. You could set your your clock by UPS deliveries and pickups in past.
Logistics is a fancy way of saying SCREW THE CUSTOMER and try to make shareholders an extra nickel. There actions cost them a $120,000 account in 2010.
UPS was once in it for customer service, now it's greed like all large companies.Profit is the bottom line not customer satisfaction.
UPS-Undeniable Poor Service
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