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On 1/28/11 at 6:30pm my package had not yet arrived, UPS customer service said to just wait the package will come.I checked the website and the package was delivered to the UPS local site at 7:00am that morning, that UPS location is 15 minutes from my home.

At 7:30pm, still no package, I checked UPs website and they listed my package as undeliverable beyond UPS control. I was home all afternoon waiting, the weather was clear, the roads were clear of snow...WHAT was beyond their control???

The customer service department would tell me nothing, no answers as to why my package wasn't delivered.

HORRIBLE DELIVERY SERVICE & CUSTOMER SERVICE.

I am calling Vendor and telling them to switch to FEDEX or USPS!Never Again!

Monetary Loss: $700.

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