Not resolved

We knew a package was coming and so were waiting all day. Never went out.

Most of that time we were at the front of the house. We left the front of the house for only a couple of minutes and came back to a note on the door. We opened the door in time to see the UPS truck pull away. There was no knock and no ringing of the door bell.

When we called at 3:18 to complain their automated system said that they tried to deliver the package at 3:15. When we got a person they didn't believe us.

My opinion is that UPS trains their drivers to not ring the door bell because their is more benefit in the time saved than they lose by complaints like this one.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Deliver product or service ordered.

I didn't like: Did not believe us.

Company wrote 0 public responses to the review from Mar 23, 2015.
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