My yearly tab with UPS is around $300-500,000.
I shipped a 2nd day package Wednesday to arrive Friday in San Diego for a trade show. It got put on the wrong truck (WTF!) and didn't make it. It's in San Diego now (Saturday), but they refused to deliver it SINCE I HADN'T PAID FOR SATURDAY DELIVERY. Um, no. I paid to have it HERE BY FRIDAY. There is a Monday 8:00 delivery, but they refuse to deliver it then SINCE I HADN'T PAID FOR EARLY MONDAY DELIVERY. They have said that we might - might - get it Monday afternoon. Well, thanks. That's after the show is over.
Monetary Loss: $10000.