State: New York City: New York Clear all filters (121 of 5332 reviews match)
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UPS and other shippers should have the ability to allow the recipient of the package to UPGRADE shipping speed. For example, a RECIPIENT would enter the UPS tracking number and be presented with the ability to PAY an additional fee to have the package delivered faster....
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Company wrote 0 private or public responses to the review from Oct 25.
4.0
#1388499
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I hand-delivered a UPS Letter for 2nd Day delivery to a UPS center (not a 3rd party affiliate). It was never delivered, and the status on the tracking number was somewhat confusing. After more than a week, I called UPS, spent almost an hour on the phone, was...
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Company wrote 0 private or public responses to the review from Jul 06.
1.3
I liked
  • Convenient location
I didn't like
  • Failure to deliver
  • Excessive time on hold
  • Lost package
#1297521
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my name is Tony Bobet from New York City. i want to file complaint of ups.com i am not getting my package. they said, they came yesterday, that was an attempt. i was here all day. my tracking number is 1ZA759F50365959184. The item is coming from Avery.com. i am going...
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Company wrote 0 private or public responses to the review from Jun 12.
1.0
I didn't like
  • Shipping address
#1278159
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My wife and I were moving to San Diego, CA from New York and sent two big luggage’s each weighting 60 pounds through UPS Store #6415. One of our luggage’s came at the exact delivery time and the second luggage did not. It was suppose to be delivered on 1/8/2018, I...
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Company wrote 0 private or public responses to the review from May 13.
1.0
I didn't like
  • Ups
  • Did not deliver package and make false notes in tracking system
#1254939
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UPS made 1 attempt to deliver a package to my address and I got a notice stuck on my door that it was being sent to a UPS Access Point (not my address). Why was not a second attempt made (as is an option on the notice) or even a final attempt. The driver got lazy and...
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Company wrote 0 public responses to the review from Sep 21, 2017.
I didn't like
  • Delivery procedures
#1103900
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Ups Manager Review

every one that works at this location in customer service is completely incompetent, all staff even managers , they are a bunch of morons complete idiots completely upset because they're getting paid close to nothing to work their and can't find nothing better
Company wrote 0 public responses to the review from Oct 25, 2016.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#942959
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I paid UPS for shipping and insurance, as well as UPS Store # 2003 for "professional packaging". The item was ruined during shipment, claim denied by UPS due to "insufficient packaging, not per UPS standards." Store # 2003 (W Main and Drake, Kalamazoo, Michigan). ...
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Company wrote 0 public responses to the review from Oct 06, 2016.
Product
#932173
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Ups - Delivery Service Review from New York, New York

UPS is great if your delivery has no problems. But, as soon as there is a snag, good luck getting your package. My driveway is being re-done so no access to my house by UPS truck for the last week. Had an unknown delivery attempted and failed. Spent 45 min on the phone with UPS trying to figure out how to get my package. Was told the only way to retrieve it was to go to the Customer Center 30 min away. Told me hours open were 9-5. I get here at 9:05. They don't open until 9:30..... Perfect!
Company wrote 0 public responses to the review from Aug 26, 2016.
#907494
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UPS - THE WORST POSTAL SERVICE ON THE PLANET!!!!!! YOU really know how to screw up! when people pay for their stuff to be delivered by certain time, maybe, just maybe(!!!!) it's because people REALLY need those things BY certain time!!!! I have been waiting all day...
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Company wrote 0 public responses to the review from Aug 12, 2016.
arakuzi
arakuzi

they are not helpful because when you call you get only MONKEYS out of Atlanta, lazy and rude

1.0
I didn't like
  • Poor customer service
  • Driver never came
  • Package never got delivered
#899699
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Contact Ups

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
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Twice in the last couple of weeks I was supposed to have UPS deliveries to my (5th floor walk up) apartment. In both cases, I received notice giving a time frame, 11 to 3:30, and I was home during that period and longer. In neither case did the UPS deliverer ring the...
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Company wrote 0 public responses to the review from Jun 06, 2016.
Anonymous
Anonymous

Access points are just another way to squeeze more out of the almighty dollar. They believe that there should be zero "send agains" (any package that was attempted at least on...

2.5
I didn't like
  • I am upset behind me not receiving my package
  • Problem happens repeatedly without correction
  • Driver lies about delivery attempts
#861164
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