State: New York City: New York Clear all filters (135 of 5602 reviews match)
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UPS in New York, New York - Delivery service

I've used UPS for several years and they are one of the most efficient companies I have dealt with for many years.
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Review
#1449879 Review #1449879 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
On time delivery
2.2
Details
During the week of 12/17/18, I shipped a package of holiday gifts via 3-Day Select. Inside the box was a new phone charger battery. I made sure I had stickers on the outside of my box indicating a battery was inside....and especially pointed it out to the UPS store rep...
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Review
#1435072 Review #1435072 is a subjective opinion of poster.
Product
Ups Website
Reason of review
Poor customer service
Loss
$104
Preferred solution
Full refund
1.0
Details
So, for Christmas I was ordering jewelry gifts for my friends. I made the order on the twelfth of December, mind you this order was said to come in a few days. The latest being December 21st. I was tracking the shipment along the way. I waited for my order until the...
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Review
#1434698 Review #1434698 is a subjective opinion of poster.
Service
Ups Customer Care
Cons
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS SUCKS

My Package was suppose to be delivered today. Look up the track info driver stated customer not home. This happen every time I'm supposed to get a package. this is ridiculous. I called to complained half hour of my life wasted waiting on hold to get no where. they should recycle most of lazy drivers for people that actually wants to work. this is frustrating. I can honestly say I despise this company. I wish I will never have to deal with them unfortunately I have a few packages scheduled for delivery this week. SO UNRELIABLE, UNPROFESSIONAL
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Review
#1429072 Review #1429072 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Reason of review
Poor customer service
Package was misdelivered and someone who is not me, signed for it. When I contacted UPS Corporate about a pattern of mishaps lately in my area, they took the persons name off of the Tracking Proof and just indicated Delivered so the shipper would be responsible for a...
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Review
#1421201 Review #1421201 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund
4.0
Details
UPS and other shippers should have the ability to allow the recipient of the package to UPGRADE shipping speed. For example, a RECIPIENT would enter the UPS tracking number and be presented with the ability to PAY an additional fee to have the package delivered faster....
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Review
#1388499 Review #1388499 is a subjective opinion of poster.
Reason of review
On time delivery
1.3
Details
I hand-delivered a UPS Letter for 2nd Day delivery to a UPS center (not a 3rd party affiliate). It was never delivered, and the status on the tracking number was somewhat confusing. After more than a week, I called UPS, spent almost an hour on the phone, was...
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Review
#1297521 Review #1297521 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service
Pros
  • Convenient location
Cons
  • No help
  • Lost package
  • Excessive time on hold
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
my name is Tony Bobet from New York City. i want to file complaint of ups.com i am not getting my package. they said, they came yesterday, that was an attempt. i was here all day. my tracking number is 1ZA759F50365959184. The item is coming from Avery.com. i am going...
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Review
#1278159 Review #1278159 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Shipping address
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Deliver product or service ordered
Tags
  • Not approved UPS Dispute
1.0
Details
My wife and I were moving to San Diego, CA from New York and sent two big luggage’s each weighting 60 pounds through UPS Store #6415. One of our luggage’s came at the exact delivery time and the second luggage did not. It was suppose to be delivered on 1/8/2018, I...
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Review
#1254939 Review #1254939 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Ups
  • Did not deliver package and make false notes in tracking system
Reason of review
Problem with delivery
Loss
$8000
Preferred solution
Full refund

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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UPS in New York, New York - 1st attempt made

UPS made 1 attempt to deliver a package to my address and I got a notice stuck on my door that it was being sent to a UPS Access Point (not my address). Why was not a second attempt made (as is an option on the notice) or even a final attempt. The driver got lazy and just sent it off to one of the the UPS access points. When I called cust service to have it sent back to my address I was told they don't do that I would have to pick it up. I am an elderly citizen who has trouble walking never mind carrying a box. This company's service sucks and so do their drivers
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Review
#1103900 Review #1103900 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Delivery procedures
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered