I was refusing a package and they were supposed to come and pick it up today. I waited till 4:30 pm and called them they stated would be delivered at 7 pm..
no package called back then it was 8 pm ...then they said would be delivered but could be as late as 11:59 pm.... I asked if I could drop it by some place so I can get it off my hands they said I would have to pay for it if I did that. Needless to say no one ever showed up.
Not to mention when we called the gal that answered the phone the next time was same gal we spoke to previously she got our tracking number and put us back in the phone system.
We got someone else we asked for a manager and he put us on hold and then put us back through the system. Not ok
Product or Service Mentioned: Ups Manager.
Reason of review: Poor customer service.
Preferred solution: Let me take to an office or distribution center and they pay for the shipping.... .